Thomas Dowden Email & Phone Number

• Collaborated with local police and CCTV monitoring to create Intel packs, aiding in the prosecution of offenders.• Oversaw security for over 150 stores across the south of England, ensuring safe operations in multi-format stores.• Worked closely with store managers, area managers, external guarding partners, and office colleagues to promptly investigate and resolve all serious incidents.• Coached and engaged colleagues on conflict management, proper use of body-worn cameras, SAFER protocols, and best practices.• Provided duty management support for 1600 stores, ensuring smooth operations throughout the southern region.

Brixton, England, United Kingdom

• Successfully managed budgets, exceeding targets and maintaining GDPR compliance for KPIs, sales, overtime, and recruitment, in collaboration with store manager and stores director.• Led a team of six managers and five shift leaders, effectively delegating tasks, ensuring timely completion of store-specific deadlines.• Collaborated with internal stakeholders to streamline internal systems for accurate tracking and resolution of pay, contractual matters, overtime shifts, holidays, and grievances.• Ensured legal and regulatory compliance with trading standards and GDPR guidelines within the store.

• Conducted remote work for head office focused on incidents, accidents, stock loss, safety auditing and KPI focus for assorted store formats.• Partnering with over 25 local and regional management stakeholders and security teams to ensure all stakeholders are kept safe.• Oversaw processes to ensure all incidents are investigated diligently and provided support for police investigations.• Collaborated with external stakeholders for CCTV investigations whilst complying with GDPR regulations.• Delivered presentations for KPI updates and upcoming projects to key stakeholders.• Meticulously tracked all KPI's to ensure minimal stock loss.• Led training for internal stakeholders on routines, stock loss and safety within the workplace.

• Worked across assorted store formats, actioning all aspects of stock control.• Responsible for over forty stakeholders, overseeing deadlines, holiday management, reviews and shift scheduling to scope and scale.• Facilitated In-store recruitment.• Managed internal investigations, suspensions and disciplinaries.• Oversaw duty management in-store involving complaints, accidents, threats and maintenance issues. • Liaising with business directors and internal stakeholders for any offline KPI's.

• Drafted bespoke recipes in line with allocated price points and specifications for Food Retail. Stakeholders include; Aldi, Booker, Brakes, Caffé Nero, Nisa and Tesco.• Supporting project management by collaborating with suppliers and buyers to present a diverse range of products for the EMEA market.• Crafted bespoke products in collaboration with stakeholders to test concepts for mass production within the Food Retail sector.

Btec, Business Administration And Management, General, Pass

• Business and administration (QCF) • Personal responsibilities and working in a business environment • Providing administrative services.

Nvq, Catering, Bakery & Patisserie, Pass & Distinction

• Level 2 Award in food safety in catering • Level 1 NVQ in Bakery • Level 2 NVQ in Hospitality • Level 2 NVQ in Food & Drink Service •.