Thomas Drake Email & Phone Number

Franklin, Massachusetts, United States

Domain Administrator for Town Municipal and School District.Ensure continual systems availability for 200 municipal and public safety personnel, 500 school staff and over 3000 students.Altiris administrator for application, patch management, imaging solutions and mobile device management.SCCM 2012 AdministratorMcAfee ePO administrator.Stoneware (Cloud Computing) AdministratorOffice 365 Administrator

Sole administrator and support for all infrastructure, hardware, and software in a 95-acre, 12 building LAN/WAN environment.Ensure continual availability of all system servers to 300 users.Provide end user support for all computer-related issues, including diagnosis and troubleshooting software/hardware, performance, and connectivity issues.Create and manage desktop and laptop image configurations.Identify and implement strategic solutions to increase the productivity, efficiency, and stability of all systems.Maintain complex disaster recovery plans, backup strategies, and all technical procedures and policies of the plant.Hardware includes: HP & Dell Servers, Cisco, D-Link & Dell Switches, IBM, Dell, Panasonic & Toshiba laptops and desktops, NeoWare Terminals, Avaya VTC equipment, HP Printers, Lanier Multifunction Copiers, and Blackberry.Software Includes: Active Directory, Windows Server 2000/2003, Windows Terminal Services, VMWare, Exchange 2003 & Lotus Notes, Norton Ghost & proprietary nLite imaging, Office 2003, Pro-Engineer, Microstation, Cisco VPN, ARCServ Backup, and Blackberry Desktop Manager.

Responsible for new computer receiving and imaging, record keeping as well as old computer disposition.Generate helpdesk reference documentation and software installation instructions.Diagnose and repair of computer hardware and software related problems at end user workspaces for all levels of service for the General Dynamics C4S East division.1 of 4 RSA Account Administrators for the C4S East division.

Provide level 1-3 telephone computer repair support to over 8000 computer end-users for General Dynamics NS and C4S East divisions.Phone diagnosis and repair of computer hardware and software problems.Provide Active Directory, Cisco VPN, Nortel Contivity VPN, RSA, Blackberry, Exchange 2003, Livelink, Altiris, Connected Backup and proprietary account maintenance and adjustments.

Provide in-store customer hardware/software support services for all electronics, including diagnosis and repair of performance and connectivity issues.Update and maintain STAR database queues and shipping informationDiagnose and repair customer computer hardware/software problemsPrevious Best Buy positions:Customer Service Specialist – Loss Prevention, Full Time 8/2003-8/2004Customer Service Representative – Appliances, Part Time 6/2003-8/2003Customer Service Representative – Home Theater, Part Time 4/2001-6/2003