Thomas Duffield Email & Phone Number

Extensive experience in scheduling interviews and managing the recruiting process for multiple teams. Strong ability to communicate effectively with stakeholders at all levels, including director-level stakeholders, to ensure that project objectives are understood and that progress is tracked and reported on. Successfully implemented process improvements.

South Shields, England, United Kingdom

Successfully managed and improved the UK referrals process, providing guidance on policy and validating claims. Developed and delivered training material to the recruitment support team, and provided support to the Talent Acquisition team by generating offers and scheduling interviews. Led a data cleanse ahead of a migration to a new recruitment system.

Extensive experience in gathering and analysing information to reach a resolution for high-level contractual complaints. Overseen teams of agents in the absence of management, and implemented coaching plans to address target issues and encourage performance growth.

Newcastle Upon Tyne, United Kingdom

• Analysed billing data for large corporate accounts to ensure accurate recalculations were achieved within SLA.
• Diagnosed issues with contracts to identify the root cause of billing errors.
• Internal and external stakeholder management.

Supporting Vodafone Broadband customers with technical, billing and troubleshooting advice.

Manchester, United Kingdom

(Ba Hons) Events Management, Meeting And Event Planning

Activities and Societies: Course Representative. 4 years of event industry study. Constant volunteer oppertunities to grow experience in.

Level 3 Extended Diploma I.T, I.T, Mmp

Completed diploma at MMP level, provided 3 years of experience with I.T with various programs such as; Excel, Word, Project and Powerpoint.