Delivered over 25 Full Time Equivalent operational automation initiatives to across Australia, New Zealand and IndiaDesigned and implemented Operational Business Intelligence engine and dashboarding "MercerLens" capability using QlikSense across entire Superannuation business, currently used by over 20 leaders and decision makersImplemented catalogue of SuperStream quality and efficiency enhancements across SuperB and Sonata platformsHosted and presented multiple events with 300+attendees, as well as for CEO client audience

Pushed forward development of 5+ innovation hub products through business cases, storyboards and workshopsDesigned and developed HR diagnostic consulting engine, generating 15+ key points of automated and 10+ visualisations based on data provided by multiple HR representatives Created mobile and desktop wireframes for digital broking serviceFostered relationships with multiple startups through the Mercer Incubation program Facilitated multiple internal and external client innovation events

Key achievements:• Implemented and transitioned existing Straight Through Processing solutions into Stronger Super standards.• Project managed employer clearing house implementations, including workflow integrated employer self-registration.• Defined business and functional requirements for, and acted as lead business analyst for the development of a new SuperStream compliant employer contribution payment method.• Designed and tested business system enhancements across several environments.• Facilitated business workshops and stakeholder meetings across several departments to determine business development priorities.• Developed complex reports.• Provided technical configuration in MySuper product roll-out for corporate, industry, retail and public sector funds.• Product owner of SuperStream message handler and translation tool, Bravura's Babel.

Key achievements:• Supported employers and payroll sties from over 300 superannuation funds across internal and external superannuation products.• Delivered measured efficiency gains by introducing automated solutions for cumbersome processes..• Developed management communications for reporting on full-time equivalent efficiency gains.• Created and maintained team standard operating procedures.• Acted as technical expert for difficult internal and third party enquiries.• Trained and developed staff on systems and processes.