Thomas Edwards Email & Phone Number

Burnley, England, United Kingdom

Responsible for the welfare and management of over 400 colleagues on a shift through the Outbound, Inbound and Returns operations. Driving health and safety in all areas to ensure all colleagues are working in safe environments at all times. Responsible for KPI’s across the operation to ensure the best possible customer experience always making sure that.

Burnley, England, United Kingdom

Managing a team of 22 team managers across two different shifts involving the management of colleagues performance, support and employee relations. Ensuring KPI's are met on individual shifts and collaborating with various operational departments within the business. Enforcing the vision of the company and instilling the company values into the team.

Burnley, England, United Kingdom

ASH (Absence, Sickness and Holiday) Supervisor was to cover all other shift supervisors in the Inbound and Returns department. In particular to make sure efficiency was kept to a high standard, support other teams through change processes along with looking for ways to continuously improve processes and procedures throughout the department. Keeping KPI's.

Burnley, England, United Kingdom

Focusing on shift KPI's, performance and solving problems within the Returns department. Also the management of the team in the form of absences, low performance and the management of core roles to ensure the department will always be able to function effectively.

Burnley

Focusing mainly within the returns department of the distribution center. Main duties involve assessing and analyzing information provided by customers and accrediting their accounts if they desire a refund or organizing for replacement products. Updating spreadsheets for amount of processing units and keeping to hourly targets set by management.

Liverpool, United Kingdom

Covered a variety of roles ranging from a bartender, waiter, to kitchen staff providing excellent customer service throughout all roles. Being able to operate in a stressful environment whilst retaining high standards of service with a friendly, approachable attitude. Working within a team is also paramount with swift and concise communication between.