• Global lead of Customer Success for S2C implementations. Creating account strategies with the objectives of increasing retention rates and sales through improved customer loyalty and adoption.• Streamlined the eFlow implementation and onboarding processes, reducing project delivery times by 27%, resulting in improved customer satisfaction.• Collaborated with VPs to support the digital sales pipeline, leading to a 65%-win rate on bids valued at £1m+. Strengthened client relationships and contributed to substantial revenue growth. • Led a six-month data insights programme, leading technical workshops and presenting findings to c-level executives. Sold additional project based on best practice recommendations for a phased delivery plan. • Influenced the product roadmap based on customer feedback, resulting in an increase in product usage and additional revenue. • Implemented a Digital S&OP strategy, leading to an improvement in staffing planning accuracy, resulting in improved project delivery.

• Accountable for the delivery of £4m+ of projects globally, fostering a customer-first culture. • Customer Success lead for a £2.75m global project, implementing an S2C solution. Upsold £450k of SRM insight development, resulting in a 30% increase in KPI data and increased revenue for the business. • Led the execution of a solution to optimise a client’s pipeline processes, achieving a 50% reduction in timelines. Strengthened client relationships and increased project delivery speed.• Coordinated the successful implementation of a product upgrade across 26 customers, resulting in a 13% increase in customer adoption and satisfaction levels.• Upskilled a team of eight digital consultants through regular feedback sessions, mentorship, and career development plans. Achieving high performance and quality on technical projects whilst improving job satisfaction.

• Implementation lead for a £1.5m project across several European countries, delivering remote training sessions and creating bespoke user guides, increasing user adoption by 19%.• Led a €400k Contract Management implementation. Improving the data migration process, leading to a 40% reduction in lead times. • Trained 300+ end users on S2C solution, creating marketing content for a recruitment fair with 500+ attendees. Responsible for providing key user feedback and prioritisation to influence our product roadmap.

• Led the technical delivery of a £770k bespoke cost visualisation platform, engaging key stakeholders, developing requirements, and testing outputs across 3 business units. Carried out workshops and UAT sessions, providing user feedback to our developers.

• Managed technical development of a bespoke pricing optimisation application, writing comprehensive test cases, user guides, training material, and leading client and supplier testing.• Developed UX designs for contract management module, including front end design, technical requirements (using MoSCoW), and process flows. Developed user stories, technical tickets, initial screen designs and process flow based on user feedback.

• Created and oversaw monthly management reports for review by global project managers.• Supported senior management in developing and updating the product front log.• Configured analytics software to the set specification of our customers.• Provided quick and efficient PMO to management. • Wrote technical requirements documentation and sizing estimates for IDOL products.• Scripting experience with Lua, XML, Python.

• Developed and designed the failover system for an archiving solution.• Worked onsite on high pressure and deadline driven projects.• Worked on an internal PoC for global reuse of secure information within a unified search platform.• Built customised UI to help users carry out searches more efficiently.• BPSS level security clearance.

• Provided technical demos using extensive knowledge of Autonomy's IDOL solution.• Communicated product value, quality and style to educate and entice potential customers.• Increased customer satisfaction by resolving issues with archive solution.

• Worked part time in a demanding retail environment where I developed the ability to successfully negotiate with difficult customers• Developed excellent client liaison skills• Interpreted people’s symptoms in order to provide the correct diagnoses and medicine required• Helped pharmacists to process and distribute prescriptions• Provided polite, knowledgeable and efficient service to customers• Maintained integrity during long working hours and dealing with challenging customers• Involved with cashing up and closing the shop