Thomas Erwin Email & Phone Number

Flower Mound, Texas, United States

Offshore projects: - Vineyard Wind 1 : GE Haliade-X

Terrell, Texas, United States

In my most recent role, I conducted market research to identify emerging trends and customer needs in order to inform product development strategies. I also performed in-depth industry research and analysis to identify best practices and trends, resulting in more effective product enhancements. I made several key contributions including:• Prioritized and managed the product roadmap, ensuring alignment with business objectives by collaborating with cross-functional teams.• Successfully launched a new product feature that increased customer engagement by 20%.• Streamlined the product development process, reducing time-to-market by 50%.• Developed a comprehensive market analysis report that influenced the company's decision to enter a new market segment, resulting in a 15% increase in revenue.• Made substantial contributions to the establishment of key performance indicators (KPIs) and consistently monitored them to track the success of product enhancements.• Developed and implemented effective strategies for achieving business goals, collaborating with stakeholders from various departments. • Translated customer requirements into actionable product features, ensuring successful delivery through close collaboration with the product team.• Led project teams in executing product improvements and successfully marketing the enhanced product, enhancing its competitiveness in the market. • Utilized market intelligence, competitive analysis, and customer research to drive meaningful insights and inform experience improvements. • Collaborated with revenue owners and other business partners to understand their needs and develop multi-application solutions, resulting in effective strategies for achieving business goals.

Plano, Texas, United States

Managed key accounts, overseeing the successful shipment of produce nationwide while leading a team of three, ensuring on-time delivery with a rate of over 98%. I made several key contributions including:• Increased customer satisfaction ratings by 15% through proactive problem-solving and superior customer service.• Implemented cost-saving measures resulting in a 10% reduction in transportation expenses.• Achieved a 20% increase in revenue by identifying and capitalizing on new business opportunities.• Improved operational efficiency and streamlined processes by collaborating with cross-functional teams.• Cultivated and maintained strong relationships with a diverse client base of over 30 and a network of over 100 carriers. • Utilized market forecasting to strategically optimize profits and maximize revenue. • Consistently ranked in the top three out of approximately 25 employees in a similar role. • Played a pivotal role in transforming unprofitable accounts into profitable ones by negotiating contract terms and improving service levels.