Oversee the systems, processes and employees that perform the work to fulfill the goals of the departmentPlan and allocate resources to effectively meet departmental productivity and SLAs in a cost effective manner supporting all hours of operationEnsures SLAs are met at all times.Identify efficiency, quality and SLA timeline process improvement recommendations.Review and further enhance performance data that includes team results, in order to monitor and measure… Show more Oversee the systems, processes and employees that perform the work to fulfill the goals of the departmentPlan and allocate resources to effectively meet departmental productivity and SLAs in a cost effective manner supporting all hours of operationEnsures SLAs are met at all times.Identify efficiency, quality and SLA timeline process improvement recommendations.Review and further enhance performance data that includes team results, in order to monitor and measure departmental productivity, goal achievement, and overall effectiveness.Assist with the refinement, development and oversight of reports necessary to carry out the key functions of the department.Communicate and collaborate regularly with other managers, the director, COO, and other designated contacts within the organization.Effectively coach and mentor team members to ensure they understand their roles and are delivering desired results.Empower team members to take the initiative to make meaningful recommendations to improve processes that will help them meet and exceed the departments key deliverables.Administers guidelines that directly affect work activities including coaching/counseling team members on performance and behavioral concerns. Show less

Managing a team of Account Managers who daily manage order fulfillment and supply chain flows for drop-ship and 3PL suppliers in the AU, CA, UK, US, and European Union. Working with fulfillment solutions, carrier networks, order management systems, and other forms of e-tail practices to maximize supply-chain efficiency in relation to time and money.

Managed supplier accounts in regards to to ordering, inventories, product selection, and supply chain efficiency. Working with accounts in the US, CA, UK, and AU who drop-ship product to our online customers.

Delivered complete meals to immobile patrons of Norman, OK.

Raised funds through the University of Oklahoma's Price College of Business Integrated Business Core to provide Cochlear Implants to hearing impaired infants.