I have been a valued member of the People and Performance team for the past 3 years. During this time I have developed from being a frontline health insurance sales, service, products and systems trainer to being a consultant and leader in:•People leader development• Engagement with employees & stakeholders• Engagement with membership base through conversations and relationships• Designing and delivering flexible learning opportunities

Skills ,experience and day to day duties • Making my team successful through leadership, coaching and development of both soft and hard skills• Identifying and managing process improvements• Identifying skill gaps and performance management• Management of customer feedback and escalations• Managing both team and my own time management• Engaging team members to achieve targets, KPI’S and benchmarks• Managing staff leave and sickness• Conducting efficient and effective coaching sessions• Develop plans to assist development