Thomas Gandia Email & Phone Number

Varsovie, Mazovie, Pologne

Warsaw, Mazowieckie, Poland

Maintain the system health, reviewing customer SLAs and conduct review meeting with customers, keeping a track of consumption and reporting to both internal and external stakeholders Contribute towards renewals and prevent customer attrition • Produce and deliver monthly SLA reports to customers, present solution KPIs in Executive based review calls Ensure adherence to SaaS policies and procedures • Escalation management and identifying customer success plans Regular customer connects to review system health and open cases Monitor and report consumption and adoption metrics Maintain customer relationship and identify potential expansion opportunities together with the account team (CSM and Account executive)

Varsovie, Voïvodie De Mazovie, Pologne

Varsovie, Voïvodie De Mazovie, Pologne

Warszawa (Poland)

-Develop strong customer relationships that enable MicroStrategy to become a trusted advisor to MicroStrategy's customers-Provide business acumen for customers and strive to understand the business problem we are solving in order to best manage the evolution of the solution and exceed customer expectations-Developing strong technical understanding of all MicroStrategy products-Execute programs to ensure that MicroStrategy is fully aware of the customer's adoption level, value realization, and overall satisfaction with engineering solution(s)-Managing a portfolio of enterprise customers who have implemented MicroStrategy solutions with the goal of increasing product usage and overall adoption-Identifying revenue opportunities, areas of solution expansion, and adoption opportunities and partnering with the Account team and Professional Services to meet customer’s current needs and future growth-Collaborate cross functionally, to achieve customer satisfaction and resolve customer issues in a timely fashion, and channeling client feedback and software defects into future releases of the product or software patches-Provide escalation management on critical cases by working closely with Technical Support, Engineering, and Advanced Technology teams to provide regular status updates to the customer and driving satisfactory resolution of their technical support issues-Collaborate with Sales Account Management, Professional Services and executives to identify areas of solution expansion and adoption opportunities-Provide on-site workshops, product features presentation, and meeting with customer's IT team to discuss their needs

Warsaw, Masovian District, Poland

Warszawa (Poland)

Warsaw, Masovian District, Poland

• Email/phone correspondence with customers• Control and debriefing of tickets in customer service systems• Remote technical support for customers• Creation of service reports for customer and a superior• Support and cooperation with other service desks• Monitoring of project mailbox and requests queue• Ensure the knowledge database is up to date and propose improvement ideas

Warsaw, Masovian District, Poland

Under the supervision of Dr. n. Med. Michal Mikula (Insitute of Oncology - Marie Curie z Warszawa) and Pr. dr. hab. Jolanta Jura (Jagiellonian University)Collaboration - Analysis of genes interestingly upregulated and downregulated in Caki-1 cells (Clear cell renal cell carcinoma - Kidney carcinoma cells) after MCPIP-1 induction using the NGS technology.Goals : Making up of new biological pathways involving MCPIP-1 & targeting MCPIP1 using gene therapy.

Warsaw, Masovian District, Poland

Private french language teacher

Faculty Of Biophysics, Biochemistry And Biotechnology

General biochemistry department, under the supervision of Prof. Jolanta Jura Interaction of MCPIP with TRAF6 & TRAF2 in the NF-kB pathway : The research generally focuses on degradation (polyubiquitination) of TRAF6 & TRAF2 proteins, triggered by MCPIP in the NF-kB pathway resulting in the downregulation response of the latter.+ Study of the lncRNA bordering ZC3H12A

Faculty Of Biophysics, Biochemistry And Biotechnology

Biophysics department, under the supervision of Dr. Martyna ElasTreatment of medullary breast adenocarcinoma using proton beam and X-ray radiation : Study of melanoma (OMM, BLM) & adenocarcinoma cells (E 0771) following a sublethal dose of proton beam & X rays radiation proliferation, cell death, DNA repair etc. for antioncogenic purposes.

Faculty Of Biophysics, Biochemistry And Biotechnology

Microbiology department, under the supervision of Pr. Jan PotempaProteolytic enzymes of Porphyromonas gingivalis : Degradation of collagen by Porphyromonas Gingivalis due to collagenase enzymes produced by this species (Peridontal diseases).

Institute Of Neurosciences Of Montpellier

INSERM, under the care of Dr. Nicolas TricaudMolecular mechanisms of myelination/demyelination and gene therapy approaches in peripheral nerves : First integration in a research team and first approach to animal’s laboratory research.

Master Of Science (Msc) In Molecular Biotechnology, Medical Biotechnoloy - Biochemistry

Activities and Societies: Zakopane winter school 2015 - Participant

Bachelor Of Science (Bsc) In Biology, Biotechnology - Microbiology

Activities and Societies: Swimming team

Bachelor Of Arts (B.A.) In Art History And Archeology, Art History

Optional course : Sports (Swimming)