Rob Valdez Email & Phone Number

Atlanta, Ga, Us

- Team Lead responsibilities: 1:1's and Coaching, Renewal Forecasting and Global Risk programs, implementing CS Enablement and scaled programs. - Accountable for adoption, retention, and growth of a $5MM book of business. - Project Management: Salesloft Champion Hub (customer community), QBR-at-Scale. - Product SME.

Atlanta, Ga, Us

- Responsible for a $4M book of Enterprise customers and owning adoption, growth, and renewal motions. - Delivering quarterly business reviews and showcasing ROI. - Product SME working cross-functionally across Product, CS, and Enablement teams to develop customer enablement content.

San Francisco, California, Us

Leading a team of 13 Success Guides across Atlanta, Indianapolis, and Portland, while responsible for the following business goals: Increasing Activation Rates, improving Customer Adoption, and influencing Renewal Rates across the following industries: Health & Life Sciences, Financial Services, and Retail Consumer Goods.FY'23 (2022) Achievements> #1 Team overall (out of 16) in terms of performance (113%)> $206M Influenced Revenue (goal of $125M)> +6.5% Renewals increase (goal of 5%)> +23.9% Activation Rate increase (goal of 15%) > +11.8% Login rate increase (goal of 2%)

San Francisco, California, Us

Tapped as an Enterprise Success Manager delivering proactive Business Value engagements for our Top 100 customers in Communications, Media, & Technology.Exceeded FY'22 performance goals, worked cross-functionally with Sales, CS, and Renewal Leadership to drive account adoption and growth strategies, while also taking on additional team lead roles: CSM onboarding, enablement creation, and process improvement. KPI Attainment:> Impact: 142% > Effort: 107% > Quality: 109%

San Francisco, California, Us

Apart of our Territory CS Team, I partner with Sales to provide strategic Business Value engagements for Strategic and Enterprise customers within Public Sector, Communications, Media, and Technology (CMT), and Health & Life Sciences. Specializing in aligning customer business goals and objectives with platform capabilities, best practices, and measurable outcomes across Salesforce product line. Team Lead roles: Success Community Ambassador, Sales Champion, Onboarding Mentor. KPI Attainment:> CSAT: 4.8 (out of 5)> Saved ACV at Risk: >$1M > CS MVP Award Recipient

San Francisco, California, Us

Marketing Automation specialist responsible for supporting the Pardot customer base with training & enablement, leading in-person user groups & adoption clinics, and working 1:1 with Marketing stakeholders and Salesforce Admins to help bridge the Sales/Marketing gap, generate and qualify new leads, shorten sales cycles, and demonstrate marketing influence.A trusted resource on:-CRM Integration-Email Marketing -Lead Generation/ Nurturing-Campaign ROI Reporting -Marketing Operations Highlights: > Scaled our Pardot Enterprise Support offering.> Assisted in developing and executing scaled 1:many programs. > Led process improvement between Technical Support and CS that improved the customer experience and increased overall CSAT.

San Francisco, California, Us

Success Specialists are product experts and own client success, growth, and retention. Responsible for driving Pardot adoption and utilization by consulting on best practices and marketing automation strategy to help meet the customer's strategic goals.

San Francisco, California, Us

Selected to our newly developed Health & Life Sciences team to spearhead new business opportunities within Enterprise Providers and Payer accounts after being promoted to Senior BDR for consistent quota attainment and demonstrated leadership in the following roles: Team Lead, SPIFF Chair, Audit Chair, Onboarding Mentor.

San Francisco, California, Us

Hired to prospect new business in Enterprise accounts. Partnering with 7-8 Account Executives, I developed targeted account strategies and generated qualified, new business opportunities, for the Midwest Territory.Responsibilities include:-Sourcing net new opportunities within existing accounts + net new logos. -Meeting daily, weekly, and monthly activity metrics -Evangelized Salesforce.com's cloud computing model-Sourcing >$600K in qualified pipeline each month-119% quota attainment during tenure

Newport Beach, California, Us

Boutique Executive Search Firm once recognized as one of the 50 Fastest Private Growing Companies by the East Bay Business Times.Responsible for the fulfillment of executive level positions in a National territory. Expertise in Sales, Marketing, Operations, and Finance positions. I've worked with startups, privately owned and Fortune 1000 companies across Technology, Consumer Goods, Healthcare, and Manufacturing industries.

Oakland, Ca, Us

KaiserAir is a full service private jet center servicing business executives flying in and out of the San Francisco Bay Area. Responsible for coordinating and executing daily flight operations that include:-Aircraft arrivals/departures-Aircraft refueling, servicing, towing, hangar storage, and cleaning. -Meeting FAA/ OSHA compliance in fueling and fuel spill procedures. -Chevron certified in HAZMAT cleanup, storage, and disposal.-Meeting needs of NBA and MLB teams with equipment handling, travel accommodations, and logistics. -Assisting with VIP flight operations for executives, professional athletes, government agencies, musical artists, and celebrities. -Frequently served as Ramp Coordinator, overseeing all daily ramp operations, management of 2-7 staff members, and liaison between Customer Service and Maintenance departments for aircraft servicing, transport, and storage.

-Assist Account Executives with social media market research.-Produced tape duplicates of client sponsored air time.-Filled-in as customer service coordinator handling inbound calls and inquiries. -Conducted cold calling campaigns for speaking engagements, CBS sponsored events, and corporate sponsorship. -Developed skills in Mac OS, Microsoft Word, Excel, Photoshop, iMovie, and Dream Weaver.