Thomas Gonick Email & Phone Number

Elicited and documented customer requirements, using PMI methodology, for use in GAP Analysis. Collaborated with Configuration Specialists and System Architect to build system to client requirements. Teamed with Documentation and Training Specialists to provide input for configured system documentation and training documentation. Quality Assurance testing. Application end-user training.

Established relations with potential clients while solidifying and expandingrelations with existing clients. Preparation and execution of pre- and post-sales demonstrations. Business analysis. Responded to Requests for Proposals.Accomplishments include broadening the client base for the Vital Records application from a single client to an expanded base of 10 clients, or 20% of the U.S. market, as well as being instrumental in securing the highest dollar amount contract in Netsmart history (then QS Technologies).

Product Support. Client training on application. Post-sales training demonstrations and business analysis. Co-authored customer system documentation.Responsibilities also included screen design and layout, scripting of edits and field level help, table maintenance, assisting in the set up of import and export design, creation of ad hoc reports, certificate design, report design, and various system administration tasks. Developed training materials and conducted both end user and train the trainer sessions.

University and TESL Preparation classes. Writing and conversation.

Adult Education ESL grammar and reading classes.

Intermediate level ESL writing/grammar and conversation classes. Computer workshop. Jin’ai Women’s Junior College Program.

Legal Assistant working primarily with construction defect litigation. Legal research, discovery, drafting of pleadings, site inspections and trial preparation.

Certificate, Pm Studies

Classes included: Project Management for IS/IT Professionals Essentials of Business Analysis Maximizing IS/IT Team Effectiveness

Ma, Linguistics

Emphasis in Applied Linguistics.

Certificate, Tesl

Professional certificate received in Teaching English as a Second Language. Emphasis in Second Language Acquisition and Cultural.

Certificate, Lawyers Assistant Program

Certificate received for successful completion of 300 hours of graduate level work in an ABA approved Lawyer’s Assistant Program..

Ba, English

Activities and Societies: Undeclared minor of Speech and Drama.Minor received in French. Received the 1980 Michelin grant.