- Accountable for the successful scoping of deals in Southern Europe including Global Strategic Accounts.- Lead scoping and discovery workshops with customers.- Recommend packages or solutions that meet client’s needs and desired services support for new project rollouts. - Manage attach rate, discount rate, project scoping accuracy and bid margin at targeted levels

Main point of contact during the implementation process from pre-sale scoping to project certification.Manage multiple projects of varying size, complexity, geographic location and languages, which run concurrently.Communicate technical & business tasks, best practices and workload to technical and non-technical client teams. Diagnosing and troubleshooting minor and complex issues during implementation and liaising with developers and the wider team when necessary.Internal training… Show more Main point of contact during the implementation process from pre-sale scoping to project certification.Manage multiple projects of varying size, complexity, geographic location and languages, which run concurrently.Communicate technical & business tasks, best practices and workload to technical and non-technical client teams. Diagnosing and troubleshooting minor and complex issues during implementation and liaising with developers and the wider team when necessary.Internal training & long-term mentoring of new starters.Manage Southern Europe Engagement Managers, reporting to EMEA Manager.Successfully implemented L'Oréal group (multiple business units), Clarins, Sephora, Adeo, Cdiscount, Chanel, Groupe Rocher, etc. Show less

Services scoping and salesProject managementProject budget and estimateQuality and customer satisfactionIssues and risks identification and mitigationClient remote and on site training

Salesforce project managerFinance escalationsInternal product and tools deploymentData quality specialist

Internal and external client supportProcesses improvement / developmentMicrosoft & Yahoo! Search Alliance projectTools development, testing and trainingProject managementAccess 2010 applications development

Account management and reconciliation of major Europeans advertising agencies (Carat, Havas, Zenith, GroupM, Omnicom…), visits to customers, special process setup, collection, credit check, dispute solving

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Account management, leasing contracts follow up, litigation files creation and follow up, secure payment

Motivating and coaching the team, monitor performance of the team, quality check, ensure targets achievment, team administrative tasks