Thomas Hansen Email & Phone Number

Salt Point, NY, US

Eastern Region

Fishkill NY

Fishkill New York

§ Provide field service engineering expertise towards servicing technologically advanced Cytometers and cellular analysis/manipulation equipment including troubleshooting hardware, software, optics, and process related issues.§ Identify, design, and manufacture test jigs to optimize Laser alignment through the instrument’s optical path.§ Contribute.

Ø Successfully achieved a 75% reduction in customer interrupts by managing and implementing Laser Performance Initiative.Ø Achieved a complete turnaround of customer satisfaction for the IBM account in under 6 months, as an instrumental member of award winning team.§ Serviced Advanced State of the Art Excimer Laser Equipment including troubleshooting.

§ Steered the service and maintenance of Advanced State of the Art Photolithography Equipment, with strong focus on optimizing productivity, efficiency and performance.§ Proficiently troubleshot electronic, pneumatics, pumps, exhaust, and process related problems on ACT 12 coater/developers.§ Actively collaborated with shift lead and relied upon to perform.

§ Defined, developed and executed service and maintenance procedures for Advanced Step and repeat Photolithography Equipment.§ Directly trained and developed newly hired Field Service Engineers and Customers on troubleshooting and proper usage of equipment/software.§ Successfully reduced machine downtime and optimized machine performance by collaboratively.

§ Spearheaded a complete turnaround of customer satisfaction as the Site Supervisor at Motorola Mos 10 in Irvine California in 1998.

§ Consistently ensured superior service and exceptional customer satisfaction as the Lead Site Field Service Engineer at LSI Logic in both San Jose and Santa Clara California sites.§ Serviced and maintained older and most recent I-Line Technology, Photolithography Equipment at various Customers sites throughout the Silicon Valley. § Due to exceptional.