Thomas Hare Email & Phone Number

NASA Goddard Space Flight Center, Greenbelt, MarylandNOAA Satellite Operations Facility, Suitland, MarylandSenior Mission Assurance Engineer, JPSS Ground SystemGeneral Dynamics, Force Protection, Ladson, South CarolinaQuality Assurance ManagerWorld Wide Technology Advanced Solutions, Baltimore, Maryland Quality Assurance ManagerConducted quality assurance inspections and audits of Information Technology system integrations (Cisco, IBM, HP, Dell) and certified compliance with all US government customer requirements. Established the corporate Electro-Static Discharge (ESD) Protection Program and trained engineers, operations specialists, and senior technicians in proper handling of ESD-sensitive components and devices during system assembly. Set up the company’s ESD assembly area and outfitted it with the equipment necessary to ensure proper handling of ESD-sensitive components during all phases of system build-outs. Established annual equipment calibration schedule for the company’s Integration Laboratory. Led implementation effort for the company’s SharePoint Document Control System. Headed company’s successful SAS70 2010 certification effort. Developed ITIL-compliant policies and procedures for Managed Services to ensure the implementation of a successful Continual Service Improvement process. Clemson University, Clemson, South CarolinaInformation Resource Consultant, Enterprise Applications/Quality ManagementPlanned, implemented, and maintained Change Management software for the complex and critical Medicaid Services Information System to meet policy goals of the South Carolina Department of Health and Human Services. Provided backup support for the Report Distribution System. Migrated software for Medicaid Services into Production and verify success of operation. Provided consulting services on Configuration Management software for Medicaid Services users.Specialties: Quality Assurance, Continual Service Improvement, Managed Services, Technical Writing, Engineering Best Practices, Cutover Readiness Review, Failure Review Board, Performance Review Board, Enterprise Change Control Board, Network Performance Monitoring and Analysis, Quality of Service Reporting, ISO 9001:2008 Lead Auditor, Electro-Static Discharge Protection Program, Document Control, Software Development Life Cycle

Listed skills include Change Management, Quality Assurance, Integration, Technical Writing, and 8 others.