Thomas Harper

Thomas Harper Email and Phone Number

Group Claim Associate Analyst @ New York Life Insurance Company
new york, new york, united states
Thomas Harper's Location
Hendersonville, Tennessee, United States, United States
About Thomas Harper

High-performing professional with 20 years of experience delivering high-impact work in the insurance industry. Skilled in developing strong internal and external relationships to facilitate collaborative achievement of high-priority goals. Confident in ability to thrive in a fast-paced setting and leverage skills in leadership, critical thinking, and time management to enable team success. Committed to lifelong learning and going the extra mile to contribute to facilitate continuous improvement.

Thomas Harper's Current Company Details
New York Life Insurance Company

New York Life Insurance Company

View
Group Claim Associate Analyst
new york, new york, united states
Website:
newyorklife.com
Employees:
31117
Thomas Harper Work Experience Details
  • New York Life Insurance Company
    Group Claim Associate Analyst
    New York Life Insurance Company Oct 2024 - Present
    New York, New York, United States
  • Ibm
    Claims Examiner
    Ibm Aug 2023 - Sep 2024
    Brentwood, Tennessee, United States
    • Strong project management skills: Experienced in coordinating cross-functional teams, setting project timelines, and ensuring the timely delivery of projects while meeting quality standards and stakeholder expectations.• Expertise in process documentation: Skilled in documenting detailed process maps, standard operating procedures (SOPs), and workflow diagrams to facilitate clear communication and ensure consistency in process execution.• Continuous improvement mindset: Proactively… Show more • Strong project management skills: Experienced in coordinating cross-functional teams, setting project timelines, and ensuring the timely delivery of projects while meeting quality standards and stakeholder expectations.• Expertise in process documentation: Skilled in documenting detailed process maps, standard operating procedures (SOPs), and workflow diagrams to facilitate clear communication and ensure consistency in process execution.• Continuous improvement mindset: Proactively identify areas for process enhancement through data analysis, feedback collec-tion, and benchmarking against industry best practices, driving ongoing improvements and operational excellence.• Effective stakeholder communication: Communicate effectively with stakeholders at all levels, including team members, management, and clients, to gather requirements, provide updates on project progress, and solicit feedback for process optimi-zation initiatives. • Skilled in analyzing existing workflows, identifying bottlenecks, and developing innovative solutions to optimize processes and workflows. Show less
  • Fortitude Re
    Claims Examiner
    Fortitude Re Feb 2022 - Jul 2023
    Brentwood, Tennessee, United States
    • Expertise in claims assessment: Proficient in reviewing and analyzing life insurance claims to determine eligibility, validity, and coverage in accordance with policy terms, regulations, and company guidelines.• Attention to detail: Diligently examine claim documentation, including death certificates, medical records, and policy con-tracts, to ensure accuracy and completeness in claim adjudication processes.• Strong decision-making abilities: Utilize sound judgment and analytical… Show more • Expertise in claims assessment: Proficient in reviewing and analyzing life insurance claims to determine eligibility, validity, and coverage in accordance with policy terms, regulations, and company guidelines.• Attention to detail: Diligently examine claim documentation, including death certificates, medical records, and policy con-tracts, to ensure accuracy and completeness in claim adjudication processes.• Strong decision-making abilities: Utilize sound judgment and analytical reasoning to assess complex claims scenarios, identify potential fraud indicators, and make fair and timely claim determinations while mitigating risks for the company.• Effective communication skills: Communicate professionally and empathetically with claimants, beneficiaries, and other stakeholders to gather necessary information, explain claim decisions, and provide support throughout the claims process.• Compliance and regulatory knowledge: Maintain up-to-date knowledge of insurance laws, regulations, and industry standards to ensure compliance with legal requirements and uphold ethical standards in claims handling practices. Show less
  • Fortitude Re
    Ops Processor Sr
    Fortitude Re Jan 2022 - Feb 2022
    Brentwood, Tennessee, United States
    • Advanced Data Analysis: Proficient in performing complex data analysis to identify trends, anomalies, and areas for process improvement, utilizing tools such as Excel, SQL, and data visualization software.• Regulatory Compliance Expertise: Skilled in ensuring adherence to regulatory requirements and internal policies through meticulous documentation review and process audits, maintaining a track record of zero compliance violations.• Process Optimization: Successfully redesigned… Show more • Advanced Data Analysis: Proficient in performing complex data analysis to identify trends, anomalies, and areas for process improvement, utilizing tools such as Excel, SQL, and data visualization software.• Regulatory Compliance Expertise: Skilled in ensuring adherence to regulatory requirements and internal policies through meticulous documentation review and process audits, maintaining a track record of zero compliance violations.• Process Optimization: Successfully redesigned operational workflows, resulting in a 15% increase in efficiency and a 20% reduction in error rates, recognized by management for contributions to streamlined operations.• Team Leadership and Training: Led a team of 10+ junior processors, providing mentorship and training in best practices, resulting in improved team performance and employee satisfaction scores.• Cross-functional Collaboration: Collaborated with stakeholders across departments including IT, Risk Management, and Legal to implement new procedures and resolve operational challenges, fostering a cohesive work environment. Show less
  • Aig
    Ops Processor Sr
    Aig Nov 2017 - Dec 2021
    Brentwood, Tennessee, United States
    • Proficient in complex data analysis and processing, ensuring accuracy and efficiency in all operational tasks.• Skilled in identifying discrepancies and resolving operational issues promptly, minimizing risk and ensuring compliance with regulations.• Strong communication and collaboration skills, facilitating effective coordination with cross-functional teams to achieve operational excellence and drive business objectives.• Regulatory Compliance Expertise: Skilled in ensuring… Show more • Proficient in complex data analysis and processing, ensuring accuracy and efficiency in all operational tasks.• Skilled in identifying discrepancies and resolving operational issues promptly, minimizing risk and ensuring compliance with regulations.• Strong communication and collaboration skills, facilitating effective coordination with cross-functional teams to achieve operational excellence and drive business objectives.• Regulatory Compliance Expertise: Skilled in ensuring adherence to regulatory requirements and internal policies through meticulous documentation review and process audits, maintaining a track record of zero compliance violations.• Process Optimization: Successfully redesigned operational workflows, resulting in a 15% increase in efficiency and a 20% reduction in error rates, recognized by management for contributions to streamlined operations. Show less
  • Aig
    Customer Experience Agent
    Aig May 2016 - Nov 2017
    Brentwood, Tennessee, United States
    • Policy Management: Proficient in handling insurance policy inquiries, modifications, and renewals with accuracy and efficiency, ensuring high customer satisfaction and retention rates.• Claims Handling: Experienced in guiding customers through the claims process, from initial submission to resolution, demonstrating strong problem-solving abilities and empathy.• Product Knowledge: In-depth understanding of insurance products and services, able to educate customers on coverage… Show more • Policy Management: Proficient in handling insurance policy inquiries, modifications, and renewals with accuracy and efficiency, ensuring high customer satisfaction and retention rates.• Claims Handling: Experienced in guiding customers through the claims process, from initial submission to resolution, demonstrating strong problem-solving abilities and empathy.• Product Knowledge: In-depth understanding of insurance products and services, able to educate customers on coverage options, benefits, and exclusions to meet their individual needs.• Compliance and Regulations: Knowledgeable about insurance regulations and compliance requirements, ensuring all interactions and transactions adhere to industry standards and guidelines.• Customer Relationship Management: Proven track record of building strong relationships with clients, addressing concerns promptly, and providing proactive support to enhance overall customer experience and loyalty. Show less
  • Performance Studios
    Wardrobe Stylist
    Performance Studios Sep 2011 - May 2016
    Nashville, Tennessee, United States
    • Creative Vision: Developed unique and compelling costume concepts aligned with production themes and character profiles, contributing to the overall visual narrative of productions.• Wardrobe Management: Expertise in sourcing, selecting, and coordinating costumes for various projects, including film, television, theater, and photo shoots, ensuring costumes are tailored to the specific needs of each production.• Collaborative Team Player: Collaborated closely with directors… Show more • Creative Vision: Developed unique and compelling costume concepts aligned with production themes and character profiles, contributing to the overall visual narrative of productions.• Wardrobe Management: Expertise in sourcing, selecting, and coordinating costumes for various projects, including film, television, theater, and photo shoots, ensuring costumes are tailored to the specific needs of each production.• Collaborative Team Player: Collaborated closely with directors, producers, and designers to understand creative visions and requirements, effectively translating concepts into cohesive costume designs.• Attention to Detail: Meticulously managed costume fittings and alterations, ensuring garments fit actors perfectly and maintaining continuity throughout filming or performances.• Problem Solving: Demonstrated ability to troubleshoot costume-related issues on set or stage, quickly adapting to last-minute changes and ensuring seamless execution of wardrobe elements. Show less
  • Insurer'S Unlimited
    Senior Commercial Truck Underwriter
    Insurer'S Unlimited May 2008 - Aug 2011
    Austin, Texas Metropolitan Area
    • Risk Assessment: Conducted thorough risk assessments and evaluations for commercial truck insurance applications, analyzing factors such as driver records, vehicle specifications, and cargo types to determine coverage eligibility.• Policy Development: Developed customized insurance policies tailored to the specific needs of commercial trucking clients, ensuring comprehensive coverage while minimizing risks and exposures.• Underwriting Expertise: Applied deep knowledge of… Show more • Risk Assessment: Conducted thorough risk assessments and evaluations for commercial truck insurance applications, analyzing factors such as driver records, vehicle specifications, and cargo types to determine coverage eligibility.• Policy Development: Developed customized insurance policies tailored to the specific needs of commercial trucking clients, ensuring comprehensive coverage while minimizing risks and exposures.• Underwriting Expertise: Applied deep knowledge of underwriting principles, guidelines, and industry regulations to assess and price risks accurately, maintaining profitability and adherence to company underwriting standards.• Client Relationship Management: Cultivated strong relationships with brokers, agents, and clients, providing expert guidance and support throughout the underwriting process, and addressing inquiries and concerns promptly.• Team Leadership and Training: Mentored and trained junior underwriters, enhancing team knowledge and performance in commercial truck underwriting practices, contributing to departmental efficiency and effectiveness. Show less
  • Great West Casualty Company
    Commercial Truck Underwriter
    Great West Casualty Company Oct 2001 - May 2008
    Knoxville, Tennessee, United States
    • Risk Assessment and Analysis: Conducted detailed risk assessments on commercial truck insurance applications, evaluating factors such as driver histories, vehicle specifications, and cargo types to determine appropriate coverage and pricing.• Policy Underwriting: Applied underwriting guidelines and principles to assess risks accurately and determine policy terms, ensuring compliance with company policies and regulatory requirements.• Client Relationship Management: Built and… Show more • Risk Assessment and Analysis: Conducted detailed risk assessments on commercial truck insurance applications, evaluating factors such as driver histories, vehicle specifications, and cargo types to determine appropriate coverage and pricing.• Policy Underwriting: Applied underwriting guidelines and principles to assess risks accurately and determine policy terms, ensuring compliance with company policies and regulatory requirements.• Client Relationship Management: Built and maintained strong relationships with brokers, agents, and commercial trucking clients, providing expert advice, resolving inquiries, and ensuring high client satisfaction.• Policy Development and Customization: Developed tailored insurance policies for commercial trucking clients, addressing specific needs and risks to provide comprehensive coverage solutions.• Market and Industry Knowledge: Stayed informed about market trends, industry regulations, and emerging risks in the commercial trucking sector, adapting underwriting strategies to mitigate new challenges and optimize profitability. Show less

Thomas Harper Education Details

  • Tusculum College
    Tusculum College
    Organizational Management

Frequently Asked Questions about Thomas Harper

What company does Thomas Harper work for?

Thomas Harper works for New York Life Insurance Company

What is Thomas Harper's role at the current company?

Thomas Harper's current role is Group Claim Associate Analyst.

What schools did Thomas Harper attend?

Thomas Harper attended Tusculum College.

Who are Thomas Harper's colleagues?

Thomas Harper's colleagues are Julio Ventura, Shaina Smith, Francis Mesina, Mba, Lutcf, Fscp, Marco Palumbo, Emily Serpico, Emilee Tanner, Dan Jokisch.

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