Thomas Harper Email & Phone Number

Tampa, Fl, Us

Tampa, Florida, United States

- Managed and serviced key accounts, overseeing up to 2,000 room nights on peak to ensure client satisfaction and operational efficiency.- Assisted in planning and executing high-profile events with the Tampa Bay Sports Commission, including the NCAA Final Four, contributing to seamless event experiences.- Coordinated special events for 1,800+ attendees, ensuring all aspects from planning to execution were handled with precision.- Oversaw concessions operations, managing budgets exceeding $100,000, and ensuring profitability and quality service.- Cultivated strong relationships between out-of-state and local clients, fostering collaboration and repeat business.- Managed event budgets with a focus on cost control and maximizing return on investment.- Directed event logistics, ensuring all elements were aligned for successful event execution.- Collaborated with the marketing department to develop and streamline the creation of marketing materials, ensuring alignment with brand guidelines and campaign objectives.

Tampa, Florida, United States

- Managed and serviced definite multicultural accounts, with up to 500 room nights on peak, while tailoring strategies to meet the unique needs of each client.- Efficiently manage the funnel of tentative and prospective leads, including collecting and reviewing hotel contracts for confirmed leads.- Develop compelling digital content for confirmed leads.- Coordinate site visit agendas for both tentative and confirmed accounts; personally conduct site visits for confirmed accounts.- Prepare agendas and presentations for committee meetings.- Assist in recruiting over 40+ partners for the company’s partnership program.- Achieved a 30% increase in partnership diversity.

Tampa, Florida, United States

- Efficiently generate and manage leads through CRM platforms such as CVENT, while maintaining strong client relationships through direct interactions.- Accurately collect, review, and finalize hotel contracts for key accounts.- Diligently track and document all communications with partners and clients to ensure seamless coordination.- Proactively organize and manage the Vice President of the Multicultural Department's calendar, meetings, expense report, and email correspondence.

Tampa, Florida, United States

- Assisted in fan engagement for the 2022 NCAA Men’s Basketball SEC Tournament, contributing to a successful event.- Supervised and coordinated volunteers, ensuring efficient operations and high levels of support.- Oversaw activation initiatives, enhancing fan engagement and event experience.

Tampa, Florida, United States

- Managed a team of 4 employees to ensure smooth daily operations.- Addressed customer inquiries and resolved issues in person and over the phone, ensuring high levels of customer satisfaction.- Maintained an inviting store environment, including creating and managing effective product displays.- Acquired expert knowledge of the product line, enabling effective communication of product quality, value, and style, which contributed to higher transaction values.- Recruited, hired, and retained employees, successfully enhancing the company’s talent pool.- Trained new staff members on company procedures and customer service skills, ensuring a consistent customer experience.- Provided direction and constructive feedback to motivate team members and uphold company standards.- Accurately processed all sales transactions in a timely manner.

Bachelor Of Arts - Ba, Sport Management, 3.31 Gpa

Activities and Societies: The Society of Collegiate Leadership and Achievement (SCLA)

Associate Of Arts - Aa, Business Administration And Management, General