Thomas Hedlund Email & Phone Number

Provide support for commercial and large scale consumer accounts Autonomously devise resolutions to problems with buyers’ orders and accounts Serve as Case Manager for orders and matters that require close monitoring Provide direct support to American Express Concierges Doubled as a member of The Major Events Team

Identify customer issues via phone calls, emails, and live chats and promptly devise and execute solutionHandle various payment, sales, and logistical inquiries in a timely mannerAchieve productivity standards and goals set by the company while maintaining high level of customer serviceAveraged more than $7,000 in sales per day for two consecutive quarters

Assist managing all party functionsDealt a variety of non-monetary casino table games for parties/functionsAssist other team members with table gaming information Provided insight and information about services to potential clients during consultations

Associate’S Degree, Liberal Arts/General Studies

High School Diploma