· Directly supervised up to 30 employees (Hourly and Salary)· Provided leadership, effective training/cross training and conformance to company standards while maintaining a safe environment and exceeding customer expectations.· Evaluated processes and identified root cause corrective actions through Process ImprovementDialogs focusing on People, Quality, Velocity and Cost utilizing the Continuous Improvement Process· Contributed to team productivity by performing assigned tasks normally performed by associates.· Coordinated with other inbound and outbound operations to facilitate workflow.· Managed diverse situations, dealt with sensitive issues, developed others, or persuaded others inside and outside the department to take specific actions.