Thomas Ho Email & Phone Number

Hong Kong Sar

DBS Bank (Hong Kong)Consumer Banking Group Operations(CBGO) of DBS Bank (Hong Kong) consists of Customer Center(CC), Consumer Banking Operations(CBO) and Wealth Management Operations(WMO) departments. It hired about 500 staff and supports all consumer banking operations and provides 7x24 hours customer center service to both bank and credit card customers.Duties: Data Management- Data visualization - Qlikview, Qliksense and Tableau- Data driven model via Adobe Analytics for… Show more DBS Bank (Hong Kong)Consumer Banking Group Operations(CBGO) of DBS Bank (Hong Kong) consists of Customer Center(CC), Consumer Banking Operations(CBO) and Wealth Management Operations(WMO) departments. It hired about 500 staff and supports all consumer banking operations and provides 7x24 hours customer center service to both bank and credit card customers.Duties: Data Management- Data visualization - Qlikview, Qliksense and Tableau- Data driven model via Adobe Analytics for process improvement and digital adoption- Artificial Intelligence and Machine Learning protocol implementation System Support- Vendors management- Project management – full project cycle- System Administration- Application Support – first line diagnostic for owned systemsAchievements / Projects: Customer Center digital migration and relocation Cross-broader Business Continuity Plan setup Implementation of Chatbot, Knowledge Management System (KMS), Robotic Process Automation, Verint Speech Analytic system Finacle Core Banking System migration Show less

Hong Kong Sar

CIMB Securities LimitedCIMB Securities Ltd is CIMB Group's investment banking arm in HK. It provides institutional equities sales, trading and research services and also fund raising and financial and corporate advisory services.Duties: Formulate IT Policy and Procedure, Business Continuous Plan and Disaster Recovery procedure Project budget control, project tendering, implementation and management Define IT Strategy Vendors management Infrastructure support –… Show more CIMB Securities LimitedCIMB Securities Ltd is CIMB Group's investment banking arm in HK. It provides institutional equities sales, trading and research services and also fund raising and financial and corporate advisory services.Duties: Formulate IT Policy and Procedure, Business Continuous Plan and Disaster Recovery procedure Project budget control, project tendering, implementation and management Define IT Strategy Vendors management Infrastructure support – MPLS, Firewall, Router, Switch, IPS, Content Filtering Server support – Active Directory, Domino, Blackberry, VMware, SAN, NAS Application/Desk Support – Fidessa, Bloomberg, Infocast’s iTrader, iBroker, MWS Voice Support – BT Dealer Board, IPC Dealer Board, PABX, NICE voice recorderAchievements / Projects: CIMB merge with RBS Launch of new Front Office System - Fidessa Network topology refresh with CISCO, Juniper, Fortinet, Mcafee, Bluecoat Servers virtualization Relocation of office and setup 2 new offices Create and implement IT PnP Replacement of Back office system (iBroker) Show less