As the Business Systems Trainer, I am responsible for overseeing the training for 400 employees on multiple software platforms.● Create on-demand video instruction for staff at more than 100 properties.● Facilitate bi-monthly live trainings for staff on property management software use.● Advise directors on new directions for company training, conducting focus groups with employees to assess needs as well as identify existing roadblocks to individual success.

As Digital Strategy Architect (DSA), I designed new techniques for using online technology to sell both Leadership's story and its services. Offline, I created projects that saved revenue/created new revenue streams.Since creating the DSA position, I have:• Implemented company’s online marketing effort, starting with a complete in-house overhaul of site optimization for organic search and mobile responsiveness. Analyzed website traffic patterns and designed responses to increase quantity and quality of online interactions, including influencing website content.• Shot and edited videos for online marketing, brand/product awareness, and staff development.• Worked with an $800k budget, directing a top-to-bottom overhaul of the company’s technology infrastructure during its relocation to new offices; directed space designs at new location.• Produced online versions of existing part-time training, saving $1,000 in the first week implemented.• Led grant writing research team of six, writing for as many as 15 grant proposals in a given year. 12 years of grant writing experience, most recently securing $11 million in funding for 5 years.

As Information Technology Manager, I was solely responsible for the IT needs of 30 full time and 150+ part time employees.Achievements and responsibilities included:• Designed and implemented company’s online database for tracking program attendance, evaluation and payroll, dramatically simplifying the payroll process, saving 1,000+ hours annually.• Maintained company website and e-mail systems, as well as expanded the company’s online presence.• Created and provided oversight for the company’s technology budget, covering equipment as well as contractor and vendor expenses, reducing dependence on outside contractors by more than 80%.• Developed and implemented technology initiatives and trainings to improve staff productivity through two-hour workshops, 30-minute weekly clinics, and short instructional videos for employee portal online.

• Solely responsible for company equipment purchases, vendor relationships and support, coordination, and direction for all company technology, as well as the design and oversite of department’s annual budget.• Designed and facilitated workshops for parents on subjects ranging from cyber safety to an intro to Excel.• Lead researcher for development team, writing for as many as 15 grant proposals in a given year.

• Assisted Business Manager with accounts payable and receivable, including collection and tracking of payments from the NYC Board of Education, for a company with multiple millions in gross revenue.• Oversaw day-to-day operations of physical office space, kitchen area, storage room, rubbish removal.• Assisted in support, coordination, and direction of all office technology, supporting fulltime staff of 30.

• Drafted and supervised multi-year contracts for paratransit operations serving seven New Jersey counties.• Approved, processed, and tracked payment requests from independent contractors hired by state. • Conducted inspections of contractor garages, as well as undercover field observations of drivers.• Reviewed rider applications for needs under the ADA, as well as suspension hearings for existing riders.

• Organized and tracked invoices and correspondence between company headquarters and independent contractors and generated Quality of Service evaluations to rate contractor performance.• Researched, analyzed, and implemented ways to increase productivity and improve service, including formation of an auditing system to improve on-time performance of independent contractors.• Scheduled appointments, maintained calendars, and drafted/proofread correspondence for department staff.• Maintained and updated all departmental records for Paratransit system serving entire state of New Jersey.