Thomas Hughes Email and Phone Number

• Using a variety of open ended questions and sales techniques • Ensuring high level of product knowledge • Developing persuasive language • Exceptional customer service • Administration management • Guiding clients through new sales & renewals processes, ensuring accurate information is delivered • Keeping up to date with internal practises and FCA regulations • 1-2-1 meetings with management to discuss personal development and business communications

Customer Service Manager within Ladbrokes Store• Ad-Hoc Management of the store • Expertise product knowledge • Up to date understanding of safer gambling regulations.• Relationship building and quality customer service • Assisting with Training delivery with new/less experienced employees • Participating in compliance-related activities

Customer Service Advisor with ABUHB on a temp basis Contributing to live service delivery, excellent phonetic skills and communication

Finance Contact Centre, providing a bespoke customer service to the UK Government and Public Sector.

Prison Enquiry Centre, customer centric and administrative services to the MoJ.

Associate within Risk Advisory Delivery Centre.Key Business support, project management and resource planning.

Prison Enquiry Centre, customer centric and administrative services to the MoJ.

Sales Assistant within River Island.First exposure to customer service and behavioural trends.