- Business Planning: Orchestrated the acquisition and divestiture of e-commerce websites and managed the seamless transfer of ownership. Also, encompassed branding assets, intellectual property, and legal formalities.- Marketing: Spearheaded comprehensive marketing efforts, including Facebook, Google Ads, and email campaigns, leveraging tools such as Klaviyo and Mailchimp. Cultivated strategic alliances with marketing agencies and skillfully recruited contractors when needed to augment campaign performance.- Day-to-day: Directed day-to-day operations, with a focus on order fulfillment and the establishment of favorable supplier relationships to enhance profit margins. Provided prompt and effective responses to customer inquiries, ensuring satisfaction.- Product Research and Management: Proactively conducted product research and analysis to make informed decisions about product additions and removals based on factors such as popularity, cost, and availability. Successfully executed promotional campaigns tailored to specific websites to drive sales and profitability.

- Team Leadership and App Development: Led a team of 5 professionals with a primary focus on harnessing the Pushpay App Platform to create and publish applications across both iOS and Android platforms.- Mobile Application Lifecycle Management: Directed a team responsible for managing the entire lifecycle of mobile applications for over 7,000 customers. This encompassing everything from navigating the Individual Developer Account process to ongoing app maintenance, ensuring compliance with the latest guidelines set by Apple and Google.- Cross-functional Collaboration for Product Excellence: Collaborated closely with cross-functional teams, including Product and Engineering, to strategically plan and execute feature releases. This included active participation in bug bashes and serving as a conduit for customer feedback, facilitating product enhancements based on user insights.

- Customer Empowerment and Brand Maintenance: Played a pivotal role in upholding our brand identity and empowering customers to harness our app platform to its maximum potential- Data Analysis and Reporting in Salesforce: Solely responsible for developing data reporting and dashboards within Salesforce for the App Implementation team. These tools significantly improved the team's ability to analyze processes and outcomes.- Workflow Optimization for Customer Success: Streamlined and optimized workflows, triggers, customer communications, and internal escalation pathways within the Customer Success team, enhancing overall efficiency and customer satisfaction

- Chargeback Prevention: Specialized in the financial field with a specific focus on chargeback prevention initiatives- Escalated Customer Incident Resolution: Skillfully followed and executed Nintendo's prescribed resolution process for addressing escalated customer incidents through the Oracle platform