AeroLeads people directory · profile
Thomas Ison Email & Phone Number
Senior Customer Services Manager - Channel Support
at
Coventry Building Society
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Customer Services Manager - Channel Support
Location
Coventry, England, United Kingdom
Company size
Who is Thomas Ison? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Thomas Ison is listed as Senior Customer Services Manager - Channel Support at Coventry Building Society, a company with 2109 employees, based in Coventry, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Thomas Ison.
Thomas Ison previously worked as Senior Customer Services Manager - Service Support at Coventry Building Society and Telephone Support Manager at Coventry Building Society. Thomas Ison holds Bachelor Of Arts - Ba, Media Production And Cultural Studies, 2:2 from Solent University.
Company email context
Email format at Coventry Building Society
This section adds company-level context without repeating Thomas Ison's masked contact details.
Coventry Building Society
Review company-level records connected to Thomas Ison before choosing the right outreach path.
Profile bio
About Thomas Ison
Experienced Manager and Senior Manager, currently looking after the support functions for both Savings Telephone and the Branch Network at the Coventry Building Society.
Current workplace
Thomas Ison's current company
Company context helps verify the profile and gives searchers a useful next step.
Coventry Building Society
10 roles
Thomas Ison work experience
A career timeline built from the work history available for this profile.
Senior Customer Services Manager - Service Support
Current
Jan 2023 - Present
Telephone Support Manager
Current
Coventry Building Society
Manager of 14 Senior Savings Telephone Support Advisors. Overseeing support for a savings area of over 200 people, as well as delivering online, email and Social media communications to our members. Proficient in project support, staff development, both internally in my team and delivering briefing and development content to the savings area as a whole..
Mar 2021 - Present
Contact Centre Team Manager
People manager of between 10 and 15 frontline Contact Centre Savings Advisors. Delivering through my team, overseeing staff development, accreditation, as well as supporting the wider business area to deliver service SLAs.
Jun 2019 - Mar 2021
Duty Manager
Duty Manager, overseeing delivery of Savings Contact Centre SLAs, such as an Average Answer Delay of 30 seconds, max wait, and staff occupancy. Confident in making quick decisions on a daily basis, reviewing resource and reporting to key stakeholders. Also in charge of Disaster Recovery.
Aug 2018 - Jun 2019
Customer Care Advisor
Level 2 trained complaint handler, dealing with savings related customer complaints. Investigating and resolving a wide variety of issues. Writing final response letters, with a good understanding of FOS policy.
Aug 2016 - Aug 2018
Senior Telephone Support Advisor
Support Advisor for Savings Contact Centre. Strong Banking and Regulatory knowledge, coaching and written skills.
Apr 2016 - Aug 2016
Contact Centre Advisor
Coventry Building Society
Telephone Advisor, dealing with savings, mortgage and mortgage application queries. Strong savings and mortgage knowledge, as well as strong telephone skills.
Apr 2014 - Apr 2016
Car Part Painter
Extra Personell
Painter of car parts, mainly surrounding faulty parts where painting required, such as the wooden inlay inside Jaguar Land Rover doors.
Aug 2013 - Apr 2014
Deputy Manager
Deputy Manager at William Hill, overseeing the betting shop, including all cash, staff 121s and customer interaction.
Sep 2012 - Aug 2013
Team & coworkers
Colleagues at Coventry Building Society
Other employees you can reach at coventrybuildingsociety.co.uk. View company contacts for 2109 employees →
SH
Sareena Hussain
Colleague at Coventry Building SocietyUnited Kingdom, United Kingdom
View →
RC
Rebecca Conlon
Colleague at Coventry Building SocietyUnited Kingdom, United Kingdom
View →
ML
Matt Latham
Colleague at Coventry Building SocietyNuneaton, England, United Kingdom, United Kingdom
View →
JB
Jo Bottger
Colleague at Coventry Building SocietyUnited Kingdom, United Kingdom
View →
LC
Louise Cotterill
Colleague at Coventry Building SocietyCoventry, England, United Kingdom, United Kingdom
View →
TS
Tim Shawcross
Colleague at Coventry Building SocietyRugby, England, United Kingdom, United Kingdom
View →
SB
Scarlett Brunning
Colleague at Coventry Building SocietyBirmingham, England, United Kingdom, United Kingdom
View →
JD
Julia Davenport
Colleague at Coventry Building SocietyCoventry, England, United Kingdom, United Kingdom
View →
DB
Darryl Brown
Colleague at Coventry Building SocietyStratford-Upon-Avon, England, United Kingdom, United Kingdom
View →
RO
Rachael Owen
Colleague at Coventry Building SocietyRowley Regis, England, United Kingdom, United Kingdom
View →
Sareena Hussain
Colleague at Coventry Building SocietyUnited Kingdom, United Kingdom
View →
RC
Rebecca Conlon
Colleague at Coventry Building SocietyUnited Kingdom, United Kingdom
View →
ML
Matt Latham
Colleague at Coventry Building SocietyNuneaton, England, United Kingdom, United Kingdom
View →
JB
Jo Bottger
Colleague at Coventry Building SocietyUnited Kingdom, United Kingdom
View →
LC
Louise Cotterill
Colleague at Coventry Building SocietyCoventry, England, United Kingdom, United Kingdom
View →
TS
Tim Shawcross
Colleague at Coventry Building SocietyRugby, England, United Kingdom, United Kingdom
View →
SB
Scarlett Brunning
Colleague at Coventry Building SocietyBirmingham, England, United Kingdom, United Kingdom
View →
JD
Julia Davenport
Colleague at Coventry Building SocietyCoventry, England, United Kingdom, United Kingdom
View →
DB
Darryl Brown
Colleague at Coventry Building SocietyStratford-Upon-Avon, England, United Kingdom, United Kingdom
View →
RO
Rachael Owen
Colleague at Coventry Building SocietyRowley Regis, England, United Kingdom, United Kingdom
View →
1 education record
Thomas Ison education
FAQ
Frequently asked questions about Thomas Ison
Quick answers generated from the profile data available on this page.
What company does Thomas Ison work for?
Thomas Ison works for Coventry Building Society.
What is Thomas Ison's role at Coventry Building Society?
Thomas Ison is listed as Senior Customer Services Manager - Channel Support at Coventry Building Society.
Where is Thomas Ison based?
Thomas Ison is based in Coventry, England, United Kingdom while working with Coventry Building Society.
What companies has Thomas Ison worked for?
Thomas Ison has worked for Coventry Building Society, Extra Personell, and William Hill.
Who are Thomas Ison's colleagues at Coventry Building Society?
Thomas Ison's colleagues at Coventry Building Society include Sareena Hussain, Rebecca Conlon, Matt Latham, Jo Bottger, and Louise Cotterill.
How can I contact Thomas Ison?
You can use AeroLeads to view verified contact signals for Thomas Ison at Coventry Building Society, including work email, phone, and LinkedIn data when available.
What schools did Thomas Ison attend?
Thomas Ison holds Bachelor Of Arts - Ba, Media Production And Cultural Studies, 2:2 from Solent University.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Thomas Ison you were looking for.
View similar profiles
