Thomas Connor Email & Phone Number

Minneapolis, MN, US

St Paul, Minnesota, United States

Minnetonka, Minnesota, United States

• Spearheaded internal communication campaigns that were consistently the most viewed and highest engaged articles by our customers and colleagues.
• Developed and edited content for a variety of communication channels that included company intranet, email, Town Halls, and videos.
• Responsible for successful internal communication strategies that enhanced our company's DEI initiatives and our company culture in and out of office.
• Collaborated with the company's IT department to plan, write, and schedule communications for internal and external audiences.
• Worked cross-functionally to curate and create content for internal audiences.

Lino Lakes, Minnesota, United States

• Managed and cultivated relationships with more than 60 accounts in the hobby market on a national scale, enhancing direct customer management.
• Functioned as a trusted advisor to small business owners, providing coaching and guidance to stakeholders in securing increased market share.
• Facilitated cross-departmental partnerships to devise and implement innovative selling strategies and promotions.
• Conducted in-depth analysis of complex client requirements, aligning them with company strategic objectives to achieve optimal solutions.
• Established and maintained a continuous channel of communication with clientele, emphasizing customer-centricity to drive organic growth.

• Sold >$10K in golf equipment, assisting in the achievement of company’s $850K year-end goal 2 months ahead of schedule.
• Developed subject matter expertise (SME) on equipment, loyalty programs, and private-label credit cards.
• Nurtured and maintained positive customer relationships, ensuring continued return of customers.

Greater Minneapolis-St. Paul Area

• Collaborated with a team of 8 creating social media campaigns.
• Utilized SalesForce and HootSuite to track results, such as engagement with articles and
• Articulated 2 Twitter posts daily and 1 LinkedIn post weekly, garnering over 300 engagements per post, including local and state politician acknowledgement.
• Acted as liaison between engineers and prospective partners, scheduling meetings and briefings.
• Utilized them finding the company’s ROI on social media campaigns.
• Upheld quality written and verbal communication between staff and clients.

Rome Area, Italy

• Primary responsibility was to create and present presentation based on best way/area to expand the new video streaming platform.o Conducted research and analyzed statistics through Statista.o Created and posted surveys.
• Organized and recorded other European countries’ VOD systems and the revenue reported in the last two fiscal years.

Greater Minneapolis-St. Paul Area

• Created and implemented monthly social media campaigns, acquiring 250 new followers and 10K social media impressions.
• Split time between warehouse operations and office administration 50/50.
• Scheduled installations, collaborating with customers and technicians.
• Maintained safe environment for employees and clients, ensuring compliance with all rules and regulations.

Eagan, Minnesota

• Responded to telephone inquiries by providing quality service to customers and associates.
• Strived for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
• Thoroughly learned the company's product offerings and contributed to an increase in monthly sales.

Savage, MN

• Assisted hosts in maintaining an inviting entrance area while warmly greeting guests and escorting them to their seats
• Consistently exceeded sales goals by efficiently managing sections and multi-tasking
• Completed all assigned prep work and set up cooking stations according to the standard operating procedures.

Bachelor Of Arts - Ba, Mass Communication/Media Studies

Study Abroad, Mass Communication

Broadcast Journalism