Thomas P. Email & Phone Number

Smithfield, Rhode Island, United States

Quincy, Massachusetts

· Ensures the maintenance of accurate, complete, timely and high-quality client records that comply with external regulatory standards and agency policy and procedures including maintain up to date notes and documentation on the household.· Process HUD-VASH Referral packets.· Maintains on going communications with VASH Social worker.· Vendor management on.

• Develop positive customer relationships through friendly greetings and excellent service
• Meet and exceeds sales goals for seven consecutive years by implementing processes that drive profitability
• Navigate and use various databases and applications to accurately capture, maintain, and retrieve records of customer transactions, inquiries, and complaints
• Manage proper and attractive merchandise display, ensuring strategic placement of products that resulted in 50% improved sales
• Provide superior customer service, receiving 95% in customer service feedback surveys

• Supervised personal protective details for clients. Acted as a project manager and worked with multiple vendors and contractors for clients in the security industry
• Created and executed a project management plan including schedule, risk management, and communication management for worksites and operations for each stockholder
• Established stakeholder register for clients, contractors, and vendors and set up risk contingency plans for each worksite as each site had separate schedules and budgets for the project we operated
• Escorted and ensured all high value packages were processed prior to completing daily escorts and provided counter surveillance for high end retail stores.
• Provided support for the EP detail to ensure contractors and vendors were offsite prior to arrival
• Procured residential equipment, supplies, and services on time as needed

Dartmouth MA

• Customized strategies based on individual’s goals and strengths and offered each positive reinforcement to continue progress towards goals
• Maintained impeccable records for each client and daily instruction activities
• Accounted for various operations, including managing resources, ensuring scope management for multiple projects at once, and collaborating with technical support
• Documented and kept reports for each project, thereby advising stakeholders on the needs of individual projects and statutes while also communicating with funders and health centers The main highlights of my.
• Providing resources and achieving transitional success for each client on time and within budget allotted successfully through multiple vendors and contractors.

Master'S Degree, Project Management

Bachelor'S Degree, Public Administration