Thomas J. Smith Email & Phone Number

Global

I'll work when I absolutely have to.

Tri Cities, Wa

This position entails advertising, initial contact with potential customers, scheduling appointments for home visits, evaluating customer needs, providing quotes for individual jobs, scheduling work start dates, organizing crew and materials to complete job and continuous follow up with customers.

Kennewick, Washington Area

The PS-E plays the primary, customer-facing role, meeting with customers in their homes, assessing their needs, measuring, conducting a professional sales presentation, preparing a quote, and closing the sale. Positively impact exterior project sales volume, achieve margin expectations, and maximize customer satisfaction by executing the Lowe's selling model. Effectively manage a large number of customers in various stages of the selling cycle, working independently without direct supervision.

Yakima, Washington Area

Responsible for the overall sales and merchandise maintenance of the assigned department. Maintains the department according to company merchandising standards and store operations policies. Maximizes sales of department merchandise and related products. Ensures that all merchandising and operational activities take place on a consistent basis. Provides and ensures quick, responsive, friendly customer service.

Tempe, Az

Call center advertising for major news stations websites across the country.Field inbound customer service calls as well as make outbound calls for new business.

Phoenix, Arizona Area

Build, trained, and coached a strong team of up to 20 enrollment advisors, creating both an independent and a cohesive group environment.Developed behavior based coaching format adopted by senior leadership and utilized by managers within the department. Resulted in increased management effectiveness in driving desired performance outcomes.Self motivated change agent, regularly working with senior leadership to uncover needs and improve operating efficiency.

Phoenix, Arizona Area

Utilized skills of prospecting, developing rapport, discovery, closing, and follow-up.Developed sales from calling on potential clients on the phone and developing rapport quickly with them.Excelled in database and time management.Researched, evaluated, planned and implement training programs for subordinate staff.Team Lead on my Enrollment TeamPromoted to Enrollment Manager based on performance.

Associates Of Arts, Liberal Arts And Sciences, General Studies And Humanities

Bachelor’S Degree, Information Technology