A result oriented professional with ~28 years of experience in Business Process Outsourcing in Banking and Financial Services Domain, spanning across areas like Transaction Banking Operations, Reconciliations/Investigations (Nostro and other accounts), Trade Finance Operations, Trade Risk Distribution and RWA Management, Financial and Management Accounting, Operations Control, Process Re-engineering/Change Management, and various MIS reporting functions, adept in managing business operations with focus on top-line & bottom-line performance, insightful knowledge of business process analysis, design, related risks, & technology expertise with strong integration skills and proficiency in customer service operations for rendering and achieving quality services with the ability to support and sustain a positive work environment that fosters team performance.Significant experience in overseeing processes for driving operations by effective relationship management and delivery within agreed Service Level Agreements with high level of accuracy, and possessing excellent interpersonal, communication and organisational skills with proven abilities in training & development, customer relationship management, planning & execution.Exposure also includes analyzing client requirements and developing strategic plans for business growth for client as well as liaising with the clients to sustain the business relationships with the clients, assisting internal business partners and technical teams to define and refine business strategy and supporting operational processes, mapping business requirements for process/technical/system enhancements and translating these requirements into functional specifications, handling functionality testing at various levels (UAT, BVT etc.), while ensuring that business continuity plans (BCP) are properly documented and reviewed in timely manner, and coordinating for relevant testing of such BCP plans.