As a Practice Manager at Anthology Inc, I lead teams of functional, technical, and data services professionals to deliver high-quality CRM solutions for clients in the higher education sector. I have over 13 years of experience in business analysis, quality assurance, and CRM implementation, with a Bachelors degree in electronics and communications engineering.My core competencies include customer relationship management, data models, consulting, and ERP and CRM products. I have successfully worked with customers and consultants on complex solutions and integrations with external systems, using technologies such as Dynamics 365, Qlikview, and SQL. I have also handled projects involving multiple business owners and partners, across various domains such as finance, manufacturing, costing, inventory management, and hospitality. My mission is to enable clients to achieve their goals and optimize their processes using the best CRM practices and tools.