• Ensure company programs and proposal operations systems meet certification and accreditation, system implementation, operations and maintenance, and information assurance compliance standards.• Establish and document Assessment & Authorization of assigned systems in accordance with RMF requirements utilizing Xacta IT risk management and compliance. • Coordinate with data owner/professional staff on system security compliance and be responsible for maintaining System Security Plans. Conduct periodic reviews to ensure compliance with established policies and procedures.• Conduct security briefings to authorized users prior to gaining access to classified information systems.• Report all security incidents to ISSM, investigate, document, report, and provide protective and corrective measures in response to such incidents.

• Responsible for maintaining network for 75+ users.• Maintenance and troubleshooting of 20 Dell and IBM servers in development and production environments running Windows Server 2008 R2 64-bit, Windows Server 2012 R2 64-bit, ArcGIS 10.3 license servers in VMware vSphere 4.0, vSphere 6.0 and NetApp 8.0.5, FAS3140 100TB data storage.• Ensure patching and security updates of servers are up-to-date.• Create geodatabase instances in SQL 2008 R2 64-bit and ArcGIS/Arc Catalog 10.3. • Monitor operational effectiveness and identify areas of improvement by providing cost effective solutions and recommendations of IT hardware/software products.• Provide SCIF support and maintenance of network consisting of two Windows Server 2008 R2 64-bit servers, eight Windows 7 64-bit workstations, HP color printer, HP scanner and an HP 60 inch plotter.• Maintain LAN backup system and recover data when needed.• As asset custodian, inventory business unit hardware/software valued over $5,000 on a yearly basis, while maintaining records in Reliance inventory management database.

• Monitor and perform system health analysis in a Service-Oriented Architecture environment.• Identify, analyze, and collect preliminary data via Windows and IBM mainframe processes to diagnose and troubleshoot system abnormalities. • Work with engineering and support teams to resolve and close user or system related issues.• Submit checklist and communications report to management and oncoming shift team.• Create and update incident and discrepancy reports in Remedy.• Conduct low-level mapping and visualization spatial analysis using ArcMap 10.

•Provide system administration support to desktops and servers running Microsoft Windows XP, Vista, and 7, Enterprise Server 2003, and Server 2008 x 64.• Provide support and assistance in initial installation of HP and Dell workstations, setup, and maintenance of Defense Information Systems Agency (DISA) approved baseline.• Maintain Certification and Accreditation standard on SAP network following DCID 6/3 regulations.• Setup and maintain user accounts in Windows Active Directory.• Provide technical support to meet client requirements; address and resolve any queries, issues, and/or problems.• Install, configure, maintain, and provide troubleshooting of Freedom Scientific JAWS 10 for Windows, braille keyboard, speakers, and monitor for seeing impaired clients.• Ensure the compatibility of servers, workstations, network interface card and Windows Operating System.• Assist team in resolution of hardware, software and network issues.• Responsible for the setup and maintenance of the Lenel OnGuard in Windows lab environment. • Monitor network infrastructure via HP OpenView for Windows 7.5. • Respond to infrastructure alarms, ensure minimal downtime of services, and provide on-time network availability.• Maintain, implement, and ensure software, workstations, and printers are current and up-to-date.• Maintain, implement, and ensure firmware and software for HP BL20 and BL460c blade servers are current•Maintain, approve and deploy Microsoft security patches via Windows Server Update Services 2.0 • Assist backup administrator using Altiris NetBackup 6.5.• Use Remedy 7.5 and HP Service Desk 4.5 to document problems, changes, and solutions to government, military personnel and contractors.• Managed the customer Technical Library 100Mps LAN consisting of 2-servers, a tape library, and 5-client workstations.• Served as back up administrator for 100Mbps CAD LAN consisting of 4-servers, a tape library, and 15-client workstations.

• Responsible for providing the assistance in the installation of system and network.• Upgraded the U.S. Marshall Service infrastructure network from Windows 98 and NT 4.0 to Windows XP and 2000.• Upgraded the FBI’s network infrastructure from Windows 95/98 and NT 4.0 to Windows XP and 2000 in the field offices and resident agencies• Configured computers with approved Department of Justice ISO image, printers and installed them on the FBI and U.S. Marshall networks.• Responsible for the proper disposal of obsolete equipment to include the removal of hard drives, memory, and video cards based on Department of Justice regulations.• Inventoried all equipment received before and after installation.

• Supervised a team of 8 technicians. • Configured new and existing workstations running Windows NT v4 for network connectivity• Troubleshot hardware and system configurations in a Windows NT environment on Pentium class machines• Coordinated moves involving different/special systems, phones, LAN shop and all communication related groups. Surveyed work area to ensure that the work request information was correct• Supported teams to ensure customer problems are resolved and provide personal follow-up to verify problem resolution and customer satisfaction• Responded to and resolved customer trouble ticket• Served as liaison between Project Manager and Tier II Team Leaders. • Responsible for assigning tasks to other technicians, check and sign off on timecards for proper time charging• Performed employee evaluations, mentoring and training.• Attended monthly project management meetings

• Updated and maintained customer personnel security database, which tracked current and new personnel seeking national security work by compiling data from various government and investigative sources. Worked with military, government, civilian and industrial contractor security managers and answered questions on personnel security requirements, employee security updates, and status. Trained and briefed security managers on personnel security procedures.