Thomas John Email & Phone Number

United States

Okotoks, Alberta, Canada

• Developed business relationships throughout the city with other business owners and municipal government officials.• Developed relationships with over 500 dine-in guests per week by providing high-quality food and customer experience. • Managed and employed staff from various backgrounds of skills, work experience and ethnicity.• Responsible for running the entire business by monitoring food preparation methods and service quality.• Investigated and resolved complaints regarding food quality and customer experience.• Scheduled and received food and beverage deliveries, checking delivery contents to verify product quality and quantity.• Monitored budgets and payroll records, and reviewed financial transactions to ensure that expenditures are budgeted properly.• Established standards for personnel performance and customer service.

• Tasked with leading new business development initiatives for Kenect; acquiring new clients, partners and maximizing revenue generating opportunities for the company.• Manage, train and mentor a team of Sales Executives, tasked with building and managing customer and business partner relationships.• Partner with clients across a wide range of industries to understand their business processes, products and services to develop and implement custom solution specific to their needs.• Work with the sales team to provide pre-and post-sales support, including needs analysis, customer presentation, proposals and post implementation support.• Conduct extensive market and competitive analysis to identify potential growth markets and business opportunities.• Collaborate with the leadership and marketing teams on developing campaign strategy, including vertical targets, content and messaging (webinars, sales presentations, sales materials) as well as sales funnel reviews.• Define the CRM process, implement improvements and new systems across all steps of the sales cycle.

• Making outbound phone calls to both existing and potential new customers.• Developing and closing new business opportunities through established network and long-standing relationships.• Participating in trade shows, industry events, customer entertainment activities, sales meetings, training programs and conferences as directed.• Organized and established new Master Service Agreement (MSA) from oil and gas companies with at least 200 employees.• Accurately using comprehensive database management via Salesforce and other CRM tools.• Duties include being able to use Microsoft programs such as word, excel, outlook, SharePoint, etc.

Bachelor Of Arts (B.A.), Communication And Public Relations ; Minor In Business Entrepreneurship

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