Thomas John Email & Phone Number

India

Dubai, Ae

1) Working on JumpCloud Administration, focusing on user management, identity access,Patch Management and directory integration. Proven ability to enhance IT security and streamline workflows.2) Proficient in SentinelOne administration, with a focus on endpoint security, threat mitigation, and incident handling. Successfully strengthened cybersecurity measures and optimized threat response processes.3) Skilled in managing Google Admin Console, focusing on user access, security controls, and domain management. Skilled in streamlining G Suite operations and enhancing overall system security specifically Admin center alerts/Quarantine emails and Phising alerts.4) FortiGate management, specializing in firewall configuration, Access Management and maintenance.5) Experienced in troubleshooting and resolving a wide range of Windows and Mac issues, including system performance, software conflicts, and hardware problems. Skilled in providing effective support for both platforms.6) Proficient in using tool Asana for project management and team collaboration. Skilled in streamlining workflows, tracking tasks, and improving team productivity.7) Experienced in managing asset tracking with Snipe-IT, specializing in inventory management, software licensing, and hardware lifecycle tracking. Skilled in optimizing asset management processes and ensuring accurate record-keeping.

Redmond, Washington, Us

Acting PTA role for the NET DPs.Projects undertaken: CCR Reviews Implementation - The CCR framework is a resilient Case Review system that incorporates both technical and non-technical inputs from SMEs to improve engineer readiness, technical case progression, adhere to DDX Principles, and thus efficiently reduce the number of cases at risk (DSAT). Internal Title Standardization. - Project charter within the DP Team, while also introducing a standardized template and regularly monitoring it. Additionally, assisting in the removal of erroneous critiques from the queueCareer Brownbag Series - TA Role - Being a speaker on the roles and responsibilities of a TA - Average Participant rating of 5 - Conducted by P&C Windows TeamJapan NET Team Collab Escalation Help (JAIN Collab) -Each Japan local language engineers have 50 cases in their respective bin, and they need help with the reduction on their backlogsIntelligent Assignment Project from Windows - Create an operational structure of process and tech that is happily embraced by our delivery teams so much it becomes a model that others rapidly want to adopt. Best-in-class process and tech enable cases to be quickly assigned, to the right person.Successfully completed my Tenure as an Acting Senior SE for the CSS Browser and IIS Business to help them cope with the incoming volume and assisting the team with Recoveries and working on ways to improve the KPIsNebula V4 - In-depth sessions on all key facets of the role, Learnings from leaders, Mentorship and Learning circles Nebula is an experiential learning platform that focuses on the fundamentals of the manager role and strives to accelerate the LEARN & GROW culture within CSS India

Redmond, Washington, Us

• Establishing and maintaining a strong technical relationship with the Supplier and internal frontline and escalations teams. • Work directly with TLs and SEs at the Supplier/GTSCs to foster collaboration, open communication channels and identify technical needs. • Actively collaborate with Suppliers/GTSC teams to provide product feedback to Product Group. • Review cases regularly providing guidance to expedite resolution and increase Customer Partner Experience. • Work with Supplier Support Engineering teams to monitor case wellness and provide feedback to management regarding technical ability, competency and process adherence. • Ensure recovery and follow up with Customers and Partners in appropriate situations.Initiate escalation to internal channels based on customer need, case progress/wellness, or technical resource requirements. • Travel for periodic Supplier visits; when on-site, training and mentoring will be required for the Supplier Support Engineering teams. • Adhere to all standard Support Engineer goals related to personal development

Redmond, Washington, Us

Working as a Windows Platforms Network Engineer in Microsoft Global Technical Support Center. Technologies worked on: Protocols: TCP, UDP, ICMP, ARP, FTP, SNMP, RCP, Bits, RPC. File Systems: SMB, SMB2.0, SMB 3.0, FTP, WebDAV client. Security: Windows Firewall, Direct Access, VPN, RADIUS 802.1x authentication, IPSEC. Servers: DNS, DHCP, IPAM, NPS, RRAS, WINS, NATing. High Availability: LBFO NIC Teaming, Network Load Balancer, DHCP Failover. Hyper-V: Hyper-V Network Virtualization. Basic understanding about Active Directory, PKI, Kerberos Authentication/NTLM, Replication, FSMO Roles and Group Policy SMB kernel Dump Analysis and also complete memory dump analysis for issues Like TCP port exhaustion.Tools used - Netmon,Wireshark,Message Analyzer,Xperf,Iperf,Procmon,Fiddler,ProcessExplorer.Basics of Powershell.

Stamford, Connecticut, Us

Senior Support Engineer (Windows Networking )Providing technical support for the Microsoft DNS, DHCP, SMB, Direct Access, TCPIP, Network Policy server, and Wireless Technologies. Primary technical contact, and delivers technical troubleshooting and problem resolution for Corporate Customers including issues escalated to the highest level of management Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issuesCollaborates with Technical Leads and escalation resources when appropriateProviding technical support including product technical training to peers as appropriateWorking on critical issues by setting customer expectations, devising and implementing action plans, and professionally communicating to all parties involved.

Teaneck, New Jersey, Us

Competent at coordinating with various functional areas to ensure maximum productivity and efficiency, and my capabilities include: Systems Administration Application Support Handling escalated problems Technical Support and Training Technical and Process Documentation More than 4 years of Windows server administration experience, and working experience Windows 2003, 2008 and 2012 systems. Brief of technical exposure includes VMWare 5.1 management Profound knowledge in supporting mission-critical environments, systems monitoring and enhancement, Security Audit Adept at working individually and in group situations. Been handling the complete day to day support and operations of an account that includes technical work as well as | constant interaction with the End users and the higher management.Operating Systems: Windows XP, Windows (2003 and 2008) Server. Virtualization Technologies: VMware ESX 3.5/ESX4.1 basic administration VM Deployment using Templates and Guest OS customization. Strong Experience in Windows operating systems providing L2 support Installation & Configuration of ADS, DHCP and DNS server in windows 2003 and 2008. User Creation, Modification and Deletion of Active Directory users Experience on Windows clustering.

Bachelor'S Degree, Information Technology

Cbse - 12Th, Science