Thomas Johnson Email & Phone Number

Melbourne, Victoria, Au

Essendon Fields, Vic, Au

Essendon Fields, Vic, Au

Key AchievementsDue to a change in contracts, I was relocated internally within Wilson Security as a Client Services Manager. With my experience in the larger National Contracts, I was allocated several National Contracts in which services were being provided within QLD. My role requires a large amount of Client and Staff management across 25 individual locations. With this change I have become responsible for the profit and loss to these locations to ensure that the business remains viable. My primary focus has been on process improvement and innovations in order to increase the serviceability and client satisfaction.Key ResponsibilitiesDuring this employment, my key responsibilities included:• Client management;• Profit and Loss management;• Responding to incidents;• Overall staff management;• Managing rosters;• Identifying safety concerns and conducting site audits;• Completing risk and threat assessments;• Creating & implementing Site Operating Procedures;• Creating security processes;• Reviewing safe work practices of staff;• Identifying and resolving operational issues;• Implementing Safe Work Methods;• Mentoring and training• Coordinating and conducting training scenarios for major security incidents;• Interagency communication and coordination; and• Providing security advice.

Essendon Fields, Vic, Au

Key AchievementsDuring my time in this position I have been able to improve the overall service delivery to one of Wilson Security’s largest retail contracts. I have been responsible for approx. 130 individual permanent locations and a number of Adhoc short term requests. Answering to 3 Client Security Managers I have been able to increase the effectiveness of Security Officers and decrease the overall volume of client complaints by raising the quality of Security standards. Additionally, I directly manage approx. 130 individual Security Officers and a further 100 indirectly.Key ResponsibilitiesWithin this position, I have many key responsibilities including:• Managing and maintaining Profit and Loss;• Complaint resolution;• Managing HR process and requirements to protect staff members and company;• Tutelage of security officers to improve effectiveness;• Management of payroll;• Rostering of staff members (Including annual leave management);• Event Management (Including additional guarding as of a result of Commonwealth Games);• Preparation of Risk Assessments;• Creation of official communication to the client;• Ensuring staff members are following National Operating Procedures; and• Working with Individual State Managers to maintain contract compliance.

Essendon Fields, Vic, Au

Key AchievementsDuring my time in this position I was able to improve and streamline administration procedures to better suit the environment and requirements of the organization. I worked closely with the Security Manager and Security Operations Manager to develop plans and procedures that fall under the requirements of a government contract. My responsibilities relating to staff management is for a workforce which at its peak exceed 350 individuals.I concluded my position on the Manus Island contract however have been relocated to the new Nauru contract under the same position. Key ResponsibilitiesWithin this position, I have many key responsibilities including:• Executive Assistant to Security Manager & Security Operations Manager;• Assisting in the preparation of documents to be sent to Australian and Host Government agencies;• Management of staff travel requirements;• Management of staff annual leave;• Management of rosters;• Management of payroll;• Recording and maintaining meeting minutes;• Assisting staff with questions and queries relating to their employment with Wilson Security including human resource requirements;• Point of contact between our onsite managers and head office management; and• Reviewing and improving administrational procedures.

Key AchievementsDuring this employment, I was able to develop and implement security plans across 12 individual sites within a 7000 square kilometer geographical area. This included the management of over sixty (60) staff members that were on shift at any one time. I was required to manage all facets of the staff members and client whilst maintaining the highest level of Occupational Health and Safety in according with mining sites. I built strong working relationships with multiple stakeholders which encouraged a more efficient project. A key priority included the ongoing threat and risk assessments to infrastructure and equipment resulting in amending security plans to maintain all elements of the site remained protected.Key ResponsibilitiesDuring this employment, my key responsibilities included:• Rostering for all project sites (12 sites);• Management of flights and camp accommodation for all staff members (60+ Staff);• Completing risk and threat assessments;• Creating & implementing Site Operating Procedures;• Reviewing safe work practices of staff;• Mediating between staff;• Performance reviews of staff;• Identifying and resolving operational issues;• Management of staff payroll;• Client liaising and client management; and• Review of operational practice to ensure viability for company and client.

Key AchievementsAs the Operations Director and Stakeholder of 360 Security Group I was required to manage and maintain all aspects of the business. The success of 360 Security Group was due to my ability to build strong relationships with my clients and staff members alike. In a brief period, I became the preferred security provider in the Brisbane City region to many of Australia’s largest security monitoring companies. The clients in which I purchased in the early phase of this company, remained with the organisation after the transition period based on the new level of service they were receiving.Key ResponsibilitiesDuring this role, my responsibilities included:• Management of staff & rosters;• Management of payroll & human resources;• Management of operational procedures;• Management of contracts;• Security & Risk Assessments;• Business development;• Business operations and financials;• Creating and implementing Safe Work Method Statements (SWMS);• Creating and Implementing Site Operating Procedures;• Staff reviews and assessment;• Creating proposals and tender response;• Attending all client meetings; and• Liaising with Local Law Enforcement.Key Cliental• All Hallows Girls School• Brisbane Girls Grammar• Big Wheel South Bank• Aria Property Management Group• ADT Security• Japanese Consulate (Subcontractor to Secom Security)• Customer ATM (First Line Response)

Key AchievementsDuring this employment, I was able to grow and manage the existing security portfolio across ACT, NSW and QLD. This included many high-profile sites such as; ACT Government Facilities, Major Events, Retail and Embassy Locations. The growth of this business was a result of the services to current clients which provided us with a proven reputation throughout the states.Key ResponsibilitiesDuring this employment, my key responsibilities included;• Maintaining and managing ACT, NSW and QLD staff rosters & clients;• Management of K9 Unit (15 Dogs);• Submission of daily, weekly and monthly reports;• Performing staff inspections within the ACT, QLD and NSW;• Attending client meetings;• Attending tender briefings and completing required tender documentation;• Review of staff and clients within all regions;• Liaising with local law enforcement agencies;• Providing security assessments;• Providing reports to the General Manager and Directors in relation to manpower and business operations occurring at the time;• Business unit financials;• Creating and implementing all Site Operating Procedures; and• Event security organisation and management.

Canberra, Act, Au

Key AchievementsDuring this employment, I successfully completed the recruit training program which included skill development relating to; Australian and Commonwealth Law, evidence gathering, report and statement writing, defensive tactics (including firearms, batons and handcuffs), public order management, bomb search and recognition and traffic control.Upon completion of my recruitment course, I was allocated to Parliament House, Canberra which I remained until approached by Custom Security Services to take on their National Portfolio. Key Responsibilities• Providing protection for the public at Commonwealth properties;• Escorting members of parliament and controlling access of media;• Attending and preventing anti-social behavior;• Searching and identifying suspicious materials or packages;• Ensuring all staff and visitors remain safe;• Searching the area for any suspicious activity that may lead to acts of terrorism; and• Liaising with State Policing