• Liaison to front and back of house staff as a vital role to Conrad’s banquet kitchen; responsible for food production for a variety of special events hosted by the hotel.• Managed up to 25-30 large banquets a week, overseeing quality and consistency of all food items; prioritized kitchen work and tasks for a high-demand venue.• Served as a floating chef at Conrad’s in-house Baptiste & Bottle restaurant, preparing swanky, made-to-order dishes and small plates for customers of all kinds.• Adhered to all food safety and sanitation guidelines; promoted and participated in workspace cleanings.• Solved problems as leader; supported higher leaders when necessary.• Team awarded ‘Best Mac & Cheese’ at the 2017 Golden Noodle Awards.

• Oversaw store operations to promote an excellent guest experience, including maintaining a clean and stocked environment.• Managed 3+ employees, training and developing staff as needed; ensured direct reports focused on superior customer service and effective business processes.• Lead cash controls, maintained POS systems, and followed up on any discrepancies.• Maintained strong vendor relationships; supported procurement and order fulfillment needs.