Thomas Johnson Email & Phone Number

New York, United States

As an Escalation Specialist at PartnerHero (Headway), I provide expert guidance to associates, meticulously identifying and addressing knowledge gaps, proposing strategic enhancements, and serving as a pivotal escalation point for customer issue resolution. Through collaborative efforts with leadership, precise documentation practices, and a flexible approach to diverse projects and schedules, I consistently maintain a standard of excellence in customer support and program optimization. Additionally, I have developed and implemented training materials to enhance the knowledge base of associates, contributing to the continuous improvement of team performance and efficiency.

Orlando, Florida, United States

As a Customer Service Ambassador for the Affordable Connectivity Program, myresponsibilities included but limited to reviewing the documentation required forprogram qualifications, evaluating and approving or denying applicants based onDepartment of Treasury requirement, reporting suspicious and fraudulentdocuments to the appropriate department.

Doral, Florida, United States

As a Customer Service Associate for Williams-Sonoma, my primary responsibilitywas to answer inbound calls and assist new and existing customers regardingtheir existing orders and I was tasked with placing orders for products as needed.I provided customer service, ensuring that the customer’s needs were met andtheir issues were resolved in a timely and efficient manner

Orlando, Florida, United States

As a Customer Service Ambassador, my primary responsibilities includedproviding inbound and outbound call assistance to California Relief Grant andNew York State Small Business Covid-19 Recovery Grant applicants. I wasresponsible for verifying submitted documentation, making updates and edits toapplications, and providing information according to grant guidelines. Icorresponded with underwriters, loan officers, and bankers to verify applicantdocumentation, ensuring that ll information was accurate and up-to-date.

Pacoima, Ca

As a Customer Service and Sales Representative, my primary responsibilitiesSKILLSCustomer Service,Tech Support, Sales,CRM, Salesforce,AWS, SASS, SocialMedia Management,Data EntryLANGUAGESEnglishincluded providing assistance to inbound calling clients regarding Gravity DefyerFoot Apparel. I was responsible for maintaining up-to-date knowledge of appareltechnology, explaining the products and benefits, confirming payments,refunds, and other related inquiries. Additionally, I resolved the payment and orderdisputes, ensuring that all issues were handled in a timely and professionalmanner.

Mcleansville, North Carolina, United States

As a Customer Service Representative and Tier 1 Tech Support, my primaryresponsibilities included managing inbound and outbound calls for VerizonWireless customers. I provided assistance with account information inquiries,account maintenance, technical support, payments, billing, order placement andtracking, and sales. I used my technical knowledge and problem-solving skills totroubleshoot technical and provide solutions to customers. Additionally, Ipromoted Verizon Wireless products and services, increase sales, and ensurecustomer satisfaction.

High Point, North Carolina, United States

As a Customer Service Representative, my primary responsibilities includedmanaging inbound and outbound calls to provide legendary service experienceswith Ralph Lauren and Club Monaco. I used my communication skills to placeorders, resolve issues with customer orders, monitor needed follow-up activity todirect customers to correct information I handled high volume calls whileensuring that each customer received promt and accurate assistance. I alsomaintained detailed record of customer interactions and provided feedback tomanagement

Carlstadt, New Jersey, United States

As Inventory Control Specialist at Mood Fabrics, my primary responsibilitiesincluded monitoring and maintaining current inventory levels, processingpurchase orders as required, tracking orders, and investigating problems. Irecorded fabric inventory and reconciled actual stock counts to computer-generated reports. In addition, I worked closely with other departments withinthe company to ensure that inventory levels were aligned with productionschedules and customer demand.

Paramus, New Jersey, United States

As Lease Manager, my primary responsibilities included managing all automobileleases and building rapport with potential customers. I used my customer serviceskills to assist customer with completing lease paperwork, process deposits andlease payments, and respond to all leads generated withing a reasonable amountof time. In addition I worked closely with other departments within the RamseyAuto Group to ensure lease agreements were properly processed and that allnecessary paperwork was completed in a timely manner.

Upper Saddle River, New Jersey, United States

As a Sales and Lease Consultant for Nissan, my primary responsibilities includedclosing sales by overcoming objections, negotiating prices, completing sales orpurchase contracts, and explaining provisions. I was able to deliver automobilesto customers and provide excellent customer service. I worked closely with thesales management team to complete reports and provide sales managementinformation, which helped improve my overall sales of Nissan automobiles.

Wayne, New Jersey, United States

As a Sales Consultant, I was responsible for closing sales by demonstrating thebenefits of Mazda vehicles to potential customers. Using my knowledge of Mazdavehicles and strong communication skills, I was able to effectively communicatethe features and benefits of each vehicle to customers and address any questionsabout concerns they may have had. I negotiated prices and completed sales orpurchase contracts, explaining provisions and offering additional services.

New York, New York, United States

As a Pre-Qualification Specialist, I played a crucial role in ensuring the efficientoperations of the MTA Small Business Mentoring Program. I was responsible forrecruiting and pre-qualifying small business contractors for MTA constructionprojects in New York State. I connected with potential contractors and explainedthe pre-qualification process. I also provided these contractors with the necessarymaterials for project bidding, such as blueprints, specifications, and schedules.Additionally, I provided support to managers and employees by performing avariety of tasks related to ongoing projects.