Thomas Jonk Email & Phone Number

Netherlands

Amsterdam Area

Almere Stad Area, Netherlands

- Describing, implementing, controlling and refining processes needed to meet the quality requirements- Designing and publishing workflow processes- Pushing towards process autonomy and self steering

Almere Stad Area, Netherlands

Purpose: Keep clients and end-users are safe from any potential internal/external threats - Logging and guiding towards solution of security incidents- Maintaining and presenting a clear overview of company risks and their follow-ups- Scanning/Identifying potential security risks- Responding to both internal and external request and questions regarding all security matters- Raising awareness regarding Security topics

Almere Stad Area, Netherlands

Purpose: All services meet the highest quality standards - Leading the design, implementation, operation and maintenance of the ISMS and QMS based on the ISO27001 and ISO9001 standards, including certification;- Creating and optimizing operational product release checklist- Creating vendor quality checklist and organize periodic vendor review- Describing, implementing, controlling and refining the maintenance/change processes needed to meet the quality requirements

Almere Stad Area, Netherlands

After a successful handover, these accountabilities are now with the group BI team.Purpose: Near real time quality reporting available and correct- Producing uptime stats for core services- Producing KPI report for support- Producing KPI report for delivery- Creating RAG status report every month- Sending Operational Dashboard on a monthly basis

Almere Stad Area, Netherlands

Purpose: Partner Support assisted in providing the best service via phone and ticketing by monitoring quality of calls and tickets- Rating/Evaluating a sample of the handled tickets on the criteria for good quality tickets.- Rating/Evaluating a sample of the calls on the criteria for good quality calls.- Giving the peer member feedback on the calls and tickets.- Making a monthly report on the given feedback and pointing out the action points for the team.- Providing feedback on findings to Lead Link of Verticals and relevant coaches

Almere Stad Area, Netherlands

- Improving internal documentation- Structuring the knowledge base- Identifying missing and incomplete information (pro-actively, or signalled by others)- Finding the person or circle to give the right information/documentation- Chasing the person creating the information/documentation

Rijswijk/Den Haag

· Install Siebel Servers and its components;· Ensure availability of Siebel environments and the software running in each environment;· Provide support, troubleshooting, and incident resolution;· Monitor daily Siebel components;· Monitor scheduled jobs, Siebel components and interfaces and ensure successful operation;· Communicate with support teams from problem identification through problem resolutions;· Monitor capacity and performance of all Siebel Servers;· Provide input for service level reporting to Lead Service Architect;· Support Software Change Management;· Optimize Siebel Software Components with configurable parameters.

Netherlands

Actively supported several projects in the Build, Test and (post) Go-life phase. Primarily analyze incoming data and solve issues pointed out by the business. Responsible for Test scenario and scripts. Related to SAP SRM and Ariba: Executed scripts; Propose updates to improve scripts; Prepare Training scenario’s. Also responsible for the weekly meetings of the project team.Besides the technical aspect I was also involved in a PMO project, were I was responsible for a weekly KPI report, to automate the process within excel and deliver the input for the presentation.

Almere Stad Area, Netherlands

Two projects completed:(1) Best Practice from SAP SRM to Ariba.In this project I wrote a best practice for Accenture regarding an implementation of upgrade track for clients who want to change their SRM systems (on premise) to Ariba (the cloud).(2) Comparison between Coupa and AribaIn this project I wrote a report with the differences between Coupa and Ariba. Both are Cloud based SRM solutions. The report contained the different aspects of procurement with for each solution the pros and cons.

Netherlands, Lelystad

With a small project team analyze the problem and gather information to design an information process to improve the collaboration between the different libraries.

Netherlands, Flevoland

With small project team we design and develop an application to support the employees of Provincie Flevoland with cutting down on paper usage. My role as project manager (5 months) to support the team with gathering information and

Bachelor'S Degree, Informatics

Activities and Societies: Chairman of the Education Committee Information Engineering, Promotion Team

Bachelor'S Degree, Minor: Control Management