Thomas Joseph Email & Phone Number

Mississauga, On, Ca

Ontario, Canada

In charge of 5 New York Fries franchised restaurant in the Hamilton-Niagara region.Key Achievements• Was able to meet all the unit-set objectives for 2022 in terms of sales, profit, customer satisfaction, andhuman resources.• Created and maintained a “Delight Every Customer" environment.• Monitored food and labor costs and used P&L to track results and implement corrective actions toenhance results. Was able to surpass budget by a 7 % reduction in food cost and a 10% reduction in laborcost for 2022.• Ensured all food safety procedures were followed according to company policy and health/sanitationregulations and took corrective action when needed. All stores-maintained inspection scores of over 85%.

Milton, Ontario, Canada

In charge of managing 11 franchised Gino's Pizza locations and 4franchised Wing Machine locations throughout the Greater TorontoArea (GTA).Key Achievements• Developed and executed comprehensive training programs forfranchisee store managers, resulting in improved employeeperformance and customer satisfaction• Streamlined operations by establishing efficient processes andcommunication channels between franchisees, leading to reducedcosts and increased productivity• Enhanced company reputation through community involvement,developing partnerships with local organizations and participatingin charitable events• Introduced and implemented inventory control to franchisees as ameasures to minimize waste and optimize product availability,ensuring optimal stock levels across all locations• Evaluated franchise location performance regularly using dataanalysis tools to identify areas of improvement and implementtargeted action plans for continuous growth.• Ensured compliance with company policies and procedures as wellas federal/provincial regulations by conducting regular audits ofoperational practices at each location within district

Ontario, Canada

In charge of overseeing operations at the Burger King flagshiprestaurant situated in Mississauga, Ontario, Canada, owned by the companyKey Achievements:• Enhanced customer satisfaction through consistent delivery ofhigh-quality food and service.• Developed and maintained strong team of motivated staff byproviding ongoing training and development opportunities.• Implemented efficient scheduling practices to ensure optimalstaffing levels during peak business hours. Was able to reduce laborby 15%• Addressed customer concerns promptly and professionally, turningpotentially negative experiences into positive outcomes.• Ensured compliance with all health department regulations as wellas company policies and procedures.• Effectively managed labor costs by monitoring productivity levelsamong staff members and making strategic scheduling decisions.

Toronto, Ontario, Canada

In charge of overseeing operations for 8 franchised Pizza Pizzalocations in Mississauga, Ontario, and 2 in Thunder Bay, Ontario.Key achievement:• Improved franchisee team performance by providing regularcoaching, training, and mentoring.• Analyzed data trends to monitor performance metrics and developactionable insights for continuous improvement efforts.• Collaborated closely with other district managers to share bestpractices, learnings, and drive overall success of organization.• Delivered timely reports on sales activities to senior leadership forinformed decision-making processes.• Led sales meetings to communicate objectives, review progressagainst goals, and discuss areas for improvement.

Auckland, New Zealand

In charge of managing seven company-owned Wendy's Restaurantsin Auckland, New Zealand.Key Achievements• Enhanced employee satisfaction through development ofcomprehensive training programs and performance evaluations.• Boosted sales performance by 25% by identifying growthopportunities and implementing targeted marketing strategies.• Improved customer experience across all locations by conductingregular audits, analyzing feedback, and addressing areas forimprovement.• Developed strong teams within each unit through effectiverecruitment, coaching, and mentoring efforts.• Managed financial aspects of multiple units, ensuring optimal costcontrol and revenue generation strategies were in place.• Recruited, interviewed and hired employees and implementedmentoring program to promote positive feedback and engagement.

Auckland, New Zealand

In charge of high-volume company owned restaurant inAuckland, New Zealand.Key Achievement:• Developed and maintained strong team of motivated staff by• providing ongoing training and development opportunities.• Implemented efficient scheduling practices to ensure optimalstaffing levels during peak business hours. Was able to reduce laborpercentage from 25% to 22%.• Oversaw facility maintenance, ensuring clean, safe, and invitingatmosphere for patrons.• Conducted regular financial analyses of sales data in order toidentify trends that informed future marketing efforts.• Maintained safe working and guest environment to reduce risk ofinjury and accidents.• Monitored inventory of supplies and purchased orders to maintainadequate stock levels.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Collaborated with the Operations Manager in the oversight of eightfranchised company-owned restaurants.Key Achievements:• Enhanced customer satisfaction by effectively managing andresolving operational issues in timely manner.• Reduced operational costs through identification of inefficienciesand implementation of cost-saving measures.• Managed cross-functional teams, ensuring successful completion ofprojects within deadlines and budget constraints.• Implemented strategic initiatives that resulted in significant improvements in operational performance.• Improved employee retention rates by creating positive workenvironment and offering professional development opportunitiesfor staff members.• Ensured compliance with industry regulations through diligentoversight of all aspects of operations management

Nashville, Tennessee, United States

Duties involved selling books door to door and managing a student team of five people. Key Achievements:• Recognized as a member of the President’s club for achieving highest weekly sales• Was promoted to manager within six months of starting the internship• Recognized for good record keeping.

Bachelor'S Degree, Business Administration - Bba Finance/Management

Freshman, Accounting And Business/Management