Thomas Joyce Email & Phone Number

Rotterdam, South Holland, Netherlands

Work closely with the sales team to handle customer requests and queries. Build shipments into the TMS (Transport Management System) Obtain relevant paperwork from customers and review the paperwork to ensure compliance for export entries. Including Incotern, HS code.CPC. COO. Handle inbound enquiries for information from customers via email and.

Barendrecht, South Holland, Netherlands

Providing pre-sales and quotations for customers, generating invoices, and order processing and organizing. Also be handling some logistics like assembling and packaging products for shipment, shipping orders along with the appropriate paperwork, inventory management, purchasing materials (both for production and for the office), unpacking shipments, and.

Feering, Essex

- VA1course passed 98% as of March 2016-VA2course passed 99% as of March 2018- Tailor make Business Travel Itineraries for clients by air, sea, rail and road- Low Cost Air, Scheduled Air, Ferry, Eurostar, Eurotunnel, Car Hire, Transfers, Chauffeur Transfer, Car Parking and ancillary products. - Issue Tickets via BSP or card, cancel and re-issue tickets..

Romford, United Kingdom

- Answer in bound calls for clients wishing to go on holiday and price the holiday on the phone- Make numerous outbound calls to clients who have submitted online enquiries- Conversion of 5% of all web enquiries, qualified and un-qualified- £450 per day target to equal roughly £9,000 profit a month.- Quote Disney, multi-centres, Caribbean and USA and.

Chelmsford, United Kingdom

Deal with Inbound and Outbound Sales, data entry, online bookings, email bookings, 1-link, customer services, liase with management at 21 sites across UK, passenger and commercial, coaching new employees. Sales and customer service.

Chelmsford, United Kingdom

Taking sales orders from clientele over the phone, via fax & E-mail and inputting data into the CRS, answering general queries and resolving any issues or complaints.Assessing complaint ratio against sales.Using Oracle print-off and organise catalogue requests.Liasing with couriers, dealing with missed dispatches.In charge of Overseas orders and complaints.

• Managing 250 minimum Guests arriving on a weekly basis to my residences.
• Conducting welcome introductions to my guests with numbers ranging from 2 – 150 PAX at once demonstrating public speaking on average 4 times a day.
• Targeting sales on a variety of subjects from Car hire to Excursions. (Average takings in my residences were 15,000 Euros liquidated per week)
• General customer care, information and help on a daily basis in the public eye
• Complaint handling B2B and with customers, endeavouring to resolve them instantly and with compensation if necessary
• Transfers twice a day, Three times a week to the airports and back to the residencies in the resort.

Check-In passengers & luggage, labelling and issuing boarding cards.Security checksPrinting boarding cards & bag tags.Loading & disembarking passengers on aircraft.Tanoid announcementsChecking Visas & Passports.General Customer Service: dealing with queries & complaints.Booking clientele reservationsCaring for V.I.P.’s

Avce, Tourism And Travel Services Marketing Operations

Studied Travel and Tourism, Business Travel, Marketing, ABTAC, GALILEO, ABTOC, UK travel, UK Geography, IT, English and Spanish

Gsce'S, Spanish Language And Literature

Maths GCSE – C German GCSE – C Art GCSE – C Graphics GCSE – C Travel & Tourism GNVQ –C English Literature GCSE – C English Language GCSE –.