Thomas Au Email & Phone Number

Houston, Texas, United States

Led application deployment projects and provided expert-level technical guidance on design and troubleshooting. Proactively addressed unforeseen application problems, analyzed possible alternatives, and quickly provided the best solution.• Provided functional and technical support to 25,000+ end-users of various business applications with Windows\Linux Servers and SQL databases, increasing customers satisfaction and bringing frequent positive feedback to IT and business management.• Established automated scripts to increase efficiency for optimizing both application and server performance, reducing IT manual repetitive tasks.• Migrated On-Premises applications to Cloud solution with successful strategies for reducing hardware resources costing and maintenance time.• Tested/Implemented multiple interfaces exchanging data for multiple system, such as Kronos, LaborWorkX, CCure, VSys, & Enterprise Health. • Managed security vulnerability remediations for multiple vendors’ hosting sites, such as PolicyTech, VSys, & Kaltura Media Space, etc.

Houston, Texas Area

Led application deployment projects and provided expert-level technical guidance on design and troubleshooting. Proactively addressed unforeseen application problems, analyzed possible alternatives, and quickly provided the best solution.• Provided functional and technical support to 2000+ end-users of E&P software with multi-platform hosting servers and SQL databases, increasing customers satisfaction and bringing frequent positive feedbacks to IT and business management.• Interacted and negotiated with 50+ vendors, outsourcers, and contractors to produce software products, designs, and services, leading to reduced labor hours and machine time in nationwide corporate offices.• Deployed the new enterprise software system, resulting in quick turnaround without errors, improved operational efficiency, reduced start-up problems and customer issues, and 40% reduction of IT budget.• Increased the number of remote graphics blade systems (Citrix Virtual Apps & Desktops) and optimized the connection speed from 50% to 90%, enabling the majority of employees to work from home during the pandemic.• Implemented High-Performance Computing (HPC) clusters to boost processing speed of simulation software, increasing user productivity. • Established automated scripts to increase efficiency for optimizing both application and server performance, reducing IT manual repetitive tasks.• Developed and administered BI software to create various analytical dashboards, increasing daily operations and efficiency in labor hours. • Performed testing APIs on cross browsers such as IE, Edge, Chrome, Firefox, and Safari, optimizing the web software functionality.

Houston, Texas Area

Performed application installations, patches, upgrades, capacity planning and optimizing on multi-platform system environments. • Successfully migrated competitor’s software to Paradigm’s existing software and provided in-house training for 50+ users, saving the customers over 50% of annual budget.• Responded to 1000+ customers and 100+ internal users in a timely manner and handled problem solving, resulting in frequent positive feedbacks to customer service.• Provided solutions and recommendations of software and hardware performance, optimizing the existing infrastructure of both companies and universities.• Delivered professional service engagements, provided customer training, and wrote knowledge base articles, improving software skills of both analysts and customers.

Houston, Texas Area

Provided in-house IT systems and applications customer support. • Performed automated and manual tests to ensure validity and functionality of software created by developers, optimizing the software functionality.• Maintained 20+ physical and virtual servers, including all configurations and monitoring, optimizing computing power and software performance.• Provided backup and restoration solution for 20+ servers, preventing data loss. • Installed 50+ multi-platform desktop computers during a company-wide upgrade, optimizing user machines. • Handled all desktop support issues in a high-volume manufacturing firm, reducing customer issues and increasing customers satisfaction.