Thomas Au Email & Phone Number

Houston, Texas, United States

• Led application deployment projects and provided expert-level technical guidance on design and troubleshooting. Proactively addressed unforeseen application problems, analyzed possible alternatives, and quickly.
• Provided functional and technical support to 25,000+ end-users of various business applications with Windows\Linux Servers and SQL databases, increasing customers satisfaction and bringing frequent positive feedback to.
• Established automated scripts to increase efficiency for optimizing both application and server performance, reducing IT manual repetitive tasks.
• Migrated On-Premises applications to Cloud solution with successful strategies for reducing hardware resources costing and maintenance time.
• Tested/Implemented multiple interfaces exchanging data for multiple system, such as Kronos, LaborWorkX, CCure, VSys, & Enterprise Health.
• Managed security vulnerability remediations for multiple vendors’ hosting sites, such as PolicyTech, VSys, & Kaltura Media Space, etc.

Houston, Texas Area

• Led application deployment projects and provided expert-level technical guidance on design and troubleshooting. Proactively addressed unforeseen application problems, analyzed possible alternatives, and quickly.
• Provided functional and technical support to 2000+ end-users of E&P software with multi-platform hosting servers and SQL databases, increasing customers satisfaction and bringing frequent positive feedbacks to IT and.
• Interacted and negotiated with 50+ vendors, outsourcers, and contractors to produce software products, designs, and services, leading to reduced labor hours and machine time in nationwide corporate offices.
• Deployed the new enterprise software system, resulting in quick turnaround without errors, improved operational efficiency, reduced start-up problems and customer issues, and 40% reduction of IT budget.
• Increased the number of remote graphics blade systems (Citrix Virtual Apps & Desktops) and optimized the connection speed from 50% to 90%, enabling the majority of employees to work from home during the pandemic.
• Implemented High-Performance Computing (HPC) clusters to boost processing speed of simulation software, increasing user productivity.

Houston, Texas Area

• Performed application installations, patches, upgrades, capacity planning and optimizing on multi-platform system environments.
• Successfully migrated competitor’s software to Paradigm’s existing software and provided in-house training for 50+ users, saving the customers over 50% of annual budget.
• Responded to 1000+ customers and 100+ internal users in a timely manner and handled problem solving, resulting in frequent positive feedbacks to customer service.
• Provided solutions and recommendations of software and hardware performance, optimizing the existing infrastructure of both companies and universities.
• Delivered professional service engagements, provided customer training, and wrote knowledge base articles, improving software skills of both analysts and customers.

Houston, Texas Area

• Provided in-house IT systems and applications customer support.
• Performed automated and manual tests to ensure validity and functionality of software created by developers, optimizing the software functionality.
• Maintained 20+ physical and virtual servers, including all configurations and monitoring, optimizing computing power and software performance.
• Provided backup and restoration solution for 20+ servers, preventing data loss.
• Installed 50+ multi-platform desktop computers during a company-wide upgrade, optimizing user machines.
• Handled all desktop support issues in a high-volume manufacturing firm, reducing customer issues and increasing customers satisfaction.