Thomas Lam Email & Phone Number

Sydney, Nsw, Au

Sydney, Nsw, Au

Australia

Australia

- Coordinated with various divisions and departments in servicing banking needssuch as the IBC and Fraud Team- Achieved top performer across multiple occasions for highest KPI’s and client onboarding - Maintained and went beyond KPI’s of all financial products including lendingproducts, transaction and savings as well as Insurance.- Developed and maintained strong customer relationships, providing exceptionalservice and advice evident in quality checks including KYC and… Show more - Coordinated with various divisions and departments in servicing banking needssuch as the IBC and Fraud Team- Achieved top performer across multiple occasions for highest KPI’s and client onboarding - Maintained and went beyond KPI’s of all financial products including lendingproducts, transaction and savings as well as Insurance.- Developed and maintained strong customer relationships, providing exceptionalservice and advice evident in quality checks including KYC and High riskVerification- Worked in an autonomous and efficient manner with proven high productivity Show less

Sydney, New South Wales, Australia

- Managed a team of 7 committee members and delegated roles within the team.- Contributed to a 230% increase of viewer engagement from multimedia platforms- Proficient in Adobe suite and editing software (canvas etc)- Displayed leadership and inclusiveness of all

- Ensured customer satisfaction was of highest priority with a 90% overall NPS and 80% R2F rate which were both the top score - Quick and efficient problem-solving skills required for multitude of customer issues- Leveraged sales expertise to promote products and capitalize on upsellopportunities. - Ensured First contact resolution and had amongst the lowest callback rate.

- cold sales and calls with potential businesses - built rapport and trust within clients and closed multiple partnerships - High proven sales as top performer - Exceeding KPI’s and generated over 6 figures in revenue for business with proven record - managed team of 3 and organised mapping routes for targets to hit - ran social media and marketing tools for company