Thomas Lambert Email & Phone Number

London, Gb

Lausanne, Vaud, Switzerland

Morges, Vaud, Switzerland

Donner à chaque propriétaire une solution juste et transparente pour vendre sa maison---------Give all homeowners a fair and simple solution to sell their home

Geneva Area, Switzerland

Région De Genève, Suisse

Washington D.C.

Assisting the Front Office Manager in all aspect of the department including but not limited to operation, planning, budgeting, staffing / training and payroll in accordance with the hotel policies and procedures. Providing leadership and support to all members of the Front Office and enforce the Hay-Adams Standards of Excellence in all supervised areas. Developing positive relationship with VIP guests with special emphasis on Leader’s Club members (Leading of the World membership) in order to strengthen loyalty and encourage repeat business. This is accomplished by ensuring flawless and anticipatory service through knowing and acting upon all guests’ preferences and request and exceeding expectations.Duties and Responsibilities:1. Act as a Manager On Duty for the hotel, dealing with complains, problem solving, and handling incidents. Take full accountability for guest satisfaction. Assist with special requests and any other issue that may arise.2. Manage morning and afternoon shifts in the department ensuring all employees perform the tasks assigned to them and coordinate the Front Office activities with other departments.3. Work closely with Housekeeping and Room Service departments to improve guest services and foster cross departmental communication.4. Ensure that all guest preferences are set up prior arrival. Assist the Executive Housekeeper in performing VIP room inspections.5. Ensure that all rooms are properly assigned to maximize value to the guest based on rate, membership status, length of stay and guest preference.6. Assist the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with upsell programs, control payroll and other expenses.7. Be aware and able to enforce all fire-life-safety procedure. Remain current in all updates with regards to new procedure and training. Ensure staff is fully trained in emergency procedures.8. Act as a member of hotel’s emergency response team (ERT).

Yinchuan City, China

Management Trainee in Room Division / Guest Relation Manager (shift leader). Housekeeping supervisor, cross training in Sales and Marketing, Engineering.• Operations in Front Office: I am organizing and coordinating the daily operations at the Front Office: check-in, check-out, reservations, room blocking, handling complain, following up the discrepancies with the Housekeeping, controlling the guest credit limit, VIP handling, night audit, maintaining high standards of quality, service and safety.• Operations in Housekeeping: I went to Housekeeping as a supervisor position: room assignment, room control & check. Moreover I also went to the Laundry and Public Area.• Projects & Trainings: As a Management Trainee I am in charge of different projects and trainings: I create a new upsell SOP and a training accordingly, new amenities concept, new Executive Lounge concept.• Meetings: I am attending and preparing the Front Office documents for most of the hotel meetings such as: Operation meeting, BEO meeting, Revenue & Forecast meeting, Credit meeting and Profit & Loss meeting. I also took part in the realization of the Front Office budget 2016 with the Front Office Manager.

Yinchuan City, China

As a Product Manager for the Master Residences I support the sales team by doing show-around of the apartments for our potential clients. The Master Residences Yinchuan are qualified as an "oasis in the center of the city" perfectly located in the business area those residences offer a fine architecture where the Grand European elegance blends seamlessly with contemporary and traditional China.There are a total of 168 luxury apartments spread over three towers.

Hôtelier-Restaurateur, Hôtellerie Restauration - Hotels & Restaurants, Mention "Bien" - With Honours

Droit / Sciences Politiques