Thomas Larkin Email & Phone Number

Dublin, Leinster, Ireland

Marlborough Street, Dublin 1

HCL/Eir Communication Telephone House Marlborough street Dublin 1 Position Customer Care AgentDuties Answering calls, updating client database, working within a team environment to attain service levels, problem solving and decision making. Position TrainerDuties To gather and produce information in line with the company’s current processes in order to train new and existing staff.Position Technical Support AgentDuties Answering the telephone, updating the client data base, working within a team environment to achieve and maintain KPI’S. Use of internal network systems and data bases. To take ownership of customer issues from start to finish.Position Technical Support Team LeadDuties Responsible for the day-to-day supervision of a group of call centre associates including work and attendance monitoring in accordance with organization policy and applicable legal requirementsEffectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weeklyIdentify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employmentEnsure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectationsCommunicate expectations to employees and provide timely updatesProvide subject matter expertise in handling escalated customer calls as neededConduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activitiesStay current on internal work processes, policies and procedures. Attend required manager development training

County Dublin, Ireland

To ensure the safety of customers & crew, customer care & sales

County Dublin, Ireland

Answering the telephone, updating client database, working within a team environment to attain service levels, problem solving and decision making

County Dublin, Ireland

Visiting the elderly in their homes and assisting them with their day-to-day requirement: shopping, cleaning and personal care.

Applied Social Care Studies, Social Care

Leaving Certificate

Junior Certificate