Verify TAS entries, updating & approving time cards.Order access as needed.Conduct report auditing from TAS and Aspect.Complete ad-hoc requests and reports from leadership team.Complete real time segment entry of incoming requests within predefined guidelines that require analysis of service levelCode exceptions as neededPartner with the workforce management team to update records based on resultsProvide processing support for effective and efficient process delivery. Own and manage process, report and escalate any Matter of concern to the Supervisor/Manager on a timely basis and ensure issues are resolved.Ensure adherence of operational procedures to complete task in an accurate and timely manner.Support the team and the team leader in their mission to provide top quality operations.Document procedures and identify requirements for additional controls.Completion of daily checklist and reporting.Actively work with the team to resolve exceptions.Prepare case notes and discuss learning's with team.Look for opportunities to improve process efficiencyAbility to perform in a fast paced environment and handle multiple tasks through effective prioritizationTo work effectively with the team leader and be a back-up in their absenceEnsure that the Latest Process Updates/Changes are communicated to the team & understood by all Team Members