Mandated to provide consultation to some of Cisco’s largest enterprise clients, I lead security architecture/risk assessment consulting services and develop security strategies to improve client security posture, backed by Cisco solutions. As an assistant manager to a team of solutions engineers, I am responsible for team resource management and delivering mentorship to team members, graduate engineers and consulting scrums. Furthermore, with subject matter expertise in security, I work as trusted advisor to senior management on security issues to support business objectives whilst promoting security awareness as a culture. Working operationally as well as strategically, I steer multimillion dollar customer budgets, leading solutions architecture creation. • Established a best practice network security solution for new Queensland hospital providing protection of patient data and compliance with healthcare regulations, leading the risk assessment, recommendations and architecture of solution; • Enabled the roll out of NBN’s national network (fiber broadband infrastructure) and ensured the security of its data, leading the consultation, recommendations and creation of the solution architecture; • Improved detection and mitigation of cyber attacks on a large Chinese travel agency during the 2008 Beijing Olympics, creating a statement of works translated to local language and compliant with Olympics’ regulations, leading architecture of solution;• Maintained 100% staff retention rate at Cisco over 12 years, galvanising teams and providing essential coaching and team development to drive engagement.

Tasked with providing on-site and remote support to a range of large service providers in APJC and ANZ regions. I led the assessment of customers’ network architecture providing recommendations for improvements with a focus on routing and switching products/technologies. The network architecture typically covered core, distribution & access layer switches, core & edge routers and firewalls.

Briefed with delivering the network security segment of the Advanced Network Security Diploma on a part-time basis. I facilitated student development influencing their thinking and consideration of network security through open discussion, labs and pragmatic sessions. Mentored students through assessments and projects delivering regular feedback to improve skillsets and critical thinking abilities.

Senior customer support engineer role in Technical Response Centre (TRC). Providing remote support to customers in all global theatres (primarily EMEA) for Bay Networks routing and switching products. Recreation of complex customer problems in Lab facility, occasionally providing onsite customer support.

Network implementation and field customer support for switching, routing and multiplexing technologies and platforms (primarily Bay Networks & 3COM).

Windows and application support for corporate users, in-house network and printer support.