Thomas Libin Jacob Email & Phone Number

• An astute professional with years of experience in nearly 12 years of experience in Operations Management and Human Resource Management • Proficient in overseeing smooth implementation of HR policies for planning, recruitment, selection, induction, orientation and development of new employees in the organization• Deft at managing & leading teams for running successful service delivery & process operations and experience of implementing procedures, service standards for business excellence• Holds the credit of being awarded the Mphasis Corporate Citizen’s Team Award, for outstanding performance, contribution, dedication in the year 2009 • Deftness in setting out quality standards for various operational areas; implementing quality systems & procedures to facilitate a high-quality customer experience, while adhering to the SLA• An effective communicator with excellent analytical and negotiation skillsCORE COMPETENCIES• Conceptualizing & executing policies for effective management of available human resources and development of human capital across the organization• Interfacing with management and heads of department for executing HR policies & procedures in line with core organizational objectives• Planning human resource requirements in consultation with heads of different functional & operational areas and conducting selection interviews• Carrying out activities to enhance the employee engagement, which in turn would enhance the employee commitment• Preparing MIS reports & other statements with a view to apprise management of the process operations and assist in critical decision-making process

Listed skills include Microsoft Office, Microsoft Excel, Microsoft Word, Powerpoint, and 10 others.