Serving in a Consultant role, my experience has been primarily that of a Project Lead specializing in software quality assurance and management of software test teams. Experienced in QA (Quality Assurance) testing as well as User Testing(UAT) and have had great success in the management of large user testing teams to gain acceptance of new systems for "Go-Live". Management of test preparation, execution activities as well as management and execution of software test automation efforts. Experience also includes business process review, business analysis work such as business and functional requirement definition, and serving other client needs such as assisting with replacement system vendor selection.Experienced primarily in the financial and insurance industry with project experience ranging from small teams to very large, complex project teams that are combinations of consultant and client resources..

Developed high level testing plan and test cases for a vendor developed Agent Licensing and Commission system. Managed test preparation and execution for the core system as well as integration points with policy administration system and external vendor systems.

Performed a business process review for the Agency Services department with the goal of identifying bottlenecks. Identified twelve business process that had areas for improvement and provided recommendations including a combination of internal coding fixes as well as implementation of a document generation system and CRM system.Worked with client to execute a Document Management System Vendor Selection process.

Served in the role of Testing Manager to oversee the entire scope of development team (QA) and user testing (UAT) activity. This large scale project was the implementation and stabilization of a complete life insurance policy administration core system replacement as well as upgrades and/or replacements to multiple integrated systems. Managed the defect (SCR) process, developed functional tests, as well as smoke and regression tests to use as tools to manage the release through testing phases and into production. Conducted Go/No-Go meetings with teams of testers and representatives across the enterprise to evaluate the quality of releases and determine if a release is to be deployed or rejected.Following the system replacement and stabilization, the client implemented a new Par Whole Life Insurance Product to be administered by the system. Managed the testing effort for the entire new product development phase and saw the release through to production.Developed an enterprise wide end-to-end and fully integrated regression test which was able to be executed within 24-48 hours to serve as the determining factor of whether a release qualifies for production deployment.Worked with a third party automation team to help them develop and implement the smoke test and regression test into a fully automated Selenium test suite, thus allowing the client to have a full automated set of smoke and regression tests.

Responsible for preparing and executing QTP regression scripts for a Property and Casualty Policy Administration System replacement for 8 Lines of Business..

Prepare QA strategy for a three year, multi-year multi-million dollar Policy Administration System replacement project. Responsible for defining QA testing and automation strategy and resource estimation and allocation. Established User Acceptance Testing strategy for the project across multiple departments and business centers.

Commercial Auto and BOP policy administration solution.Development of customized AQS out of the box rating system with custom development of completely new user interface.Develop test processes for two new insurance policy administration system implementationsBased upon my recommendation, client purchased automated testing licenses for use by the both Edgewater and client resources.

Develop test processes for new AQS Commercial Auto insurance policy administration solution implementation based on agile development principles.Configurable system package with legacy mainframe integration. Established testing tool set-up and configuration along with regression test automation.

Managed an eight (8) member testing team from requirement development through production deployment and maintenance of a 10 million dollar enterprise wide billing, reconciliation, and accounting system implementationDeveloped, managed, and tracked over 4000 test cases including tests for the integration with four external systemsTested and managed the testing activity and releases for nine system modules of an enterprise wide billing, reconciliation and accounting systemPerformed hands on environment and configuration management including data management, software installation and database deployments to five (5) QA environments

Lead QA effort for data driven dual-client (US Able and Blue Cross Blue Shield of Tennessee) multi-million dollar group insurance enrollment system project.Entered project team during the test execution phase and supported the UAT phase.Managed twelve (12) test environments

Prepare and delivered UA plans and test cases for client

Enterprise wide property and casualty insurance system implementation with multiple vendors and custom development for fifty (50) jurisdictions and eight (8) product linesDevelopment of high level and modular test plans and test strategies for the usersTrained users in the use of bug tracking tool and methodology Lead the team of user testers through the test preparation phase and into the test execution phase Enterprise wide property and casualty insurance system implementation with multiple vendors and custom development for fifty (50) jurisdictions and eight (8) product lines Development of high level and modular test plans and test strategies for the users Trained users in the use of bug tracking tool and methodology Lead the team of user testers through the test preparation phase and into the test execution phase.

Prepared functional requirement document in absence of assigned Business AnalystTest planning and execution for bi-directional student lending interface.

QA Analyst/QA Automation Specialist during the implementation of several student lending development initiatives including DLP (Default Loan Processing), Electronic Signature, OSAC Extension, Common line/Gateway (file processing and routing).Self trained and prepared an automated test suite that was implemented into the regression testing environment at ASA. The suite was prepared utilizing the WinRunner/Test Director software.Responsible for the management of a six (6) member team of Analysts, Developers, and QA Analysts. The project’s mission was to quickly address a significant defect backlog.

QA Analyst/QA Automation Specialist during the implementation of several student lending development initiatives including DLP (Default Loan Processing), Electronic Signature, OSAC Extension, Common line/Gateway (file processing and routing).Self trained and prepared an automated test suite that was implemented into the regression testing environment at ASA. The suite was prepared utilizing the WinRunner/Test Director software.Responsible for the management of a six (6) member team of Analysts, Developers, and QA Analysts. The project’s mission was to quickly address a significant defect backlog.

System Development and Support Services (SDSS)Served in the role of QA tester and PC Support analyst where primary responsibilities included the testing of insurance commission related applications and installation of corporate applications and network security support.Preparation and execution of test scripts and manual testing of Mainframe and Client Server business applications using QMF, MS Access, and manual test methods.Maintenance of PC and network related issues for a business division of 45 end-users. Application support for the company's customer service application CTS (Client Tele-Servicing) which is a client server system used company wide with over 500 users. Team leader for a departmental team of 5 analysts charged with the development of mini-applications written in MS Access to serve un-fulfilled business needs outside of the typical software development process.

Responsible for processing and servicing life insurance and annuity requests related to policy funds distribution and relatecd tax reporting events.CAPS trainee role was a fast track program that enabled me to perform management tasks in order to be groomed for a management role.