Tom Lingard Email & Phone Number

Birmingham, GB

Remote

I work with a small team to provide virtual support services to Training Consultancies, Small businesses and Higher Education Institutes.

I am currently working with the Managing Director of a Sales Agency to move 400 businesses from across the west of England onto a CRM system, so that we can improve the efficiency and speed of booking appointments and handling queries in order to increase sales.I will also be providing longterm support:- Managing the Managing Directors' diary- Arranging.

For this project, I support Principal Investigator, Dr Laura Kudrna in the day-to-day management of the WHISPAs Study. The study, based at the University of Birmingham, works alongside 6 university partners from across the UK as well as the international advisory board.For this project, I have:- Provided PA support to Dr Laura Kudrna- Designed and.

For this project, I provided support to Professor Jessica Pykett and Dr Laura Kudrna, Co-Directors for the Centre for Urban Wellbeing.This included: - Diary management for the co-directors- Organising events, including the annual CUWb Away Day- Overseeing finance and tracking expenditure for various projects- Managing the centre's website and.

During my time with Saskia Walcott, Chief Executive of Walcott Communications Ltd, I have provided various support to her and the team including: - Diary and email management for the Chief Executive- Arranging travel and accommodation- Finance admin, including, tracking invoices, purchase orders and managing finances via Xero- Working with the Marketing.

Since early 2022 I have provided ongoing Tech Support for one of Lisa's clients, an international training company who run online courses.For this role I:- Meet with the training team in advance to go through the training materials and technical requirements- Oversee all technical aspects of the course (setting up the Zoom call, managing breakout rooms.

Providing PA/Project support to the Centre Director and Global Health Programme Manager of a multi-million-pound NIHR funded programme.Working in-line with the Centre Director, Programme Manager and team to create a streamlined workflow in a busy ever-changing environment. Enabling the Director and Programme Manager to focus on the objectives of the.

At present, I provide dedicated PA support to the Institute Director, who has oversight over the Institute of Applied Health Research and Birmingham Clinical Trials Unit, often dealing with the board of directors and other stakeholders internally and externally. I also work alongside the Institute Manager on senior institute projects. My role includes (but.

In my current role, I provide dedicated PA support to 2 Deputy Directors as well as administrative support for their director reports. This involves managing priorities to ensure all work is completed to the deadline. This includes (but not limited to): Diary and email management; dealing with a high volume of queries, redirecting or following up on.

Birmingham Ambassador for Business Buzz

Day to day I assist the Intraday & Support team manager, monitoring the wallboards making sure calls are answered in sufficient time and ensuring we achieve our PCA (percentage calls answered) targets as well as resources required, sending updates to the management team throughout the day. I also assist the operations assistant to book in.

I currently support the contact centre management team in the daily running of the contact centre. My daily duties include:- Overseeing the agents on the floor- Helping the agents, supporting with queries and taking escalations- Monitoring the wallboard, making sure calls are answered sufficiently - Giving feedback to agents on Targets and KPI's in order.

As a Live Chat Operator my daily duties involve me assisting customers with online queries and advice on locating the correct parts for their electrical appliances. To achieve my sales targets I speak to around 4 people at a time on the Live chat messenger, giving various advice and information on the spares that they require.

As a Sales Operative my daily duties include me keeping to set sales targets, express deliveries and conversion targets. I use excel spreadsheets to keep track of my sales figures and always upsell with add ons and express delivery options. I currently have a 99% call quality average. This is to achieve the 'Right first time' experience for customers who.