Thomas Long Email & Phone Number

Springfield, Ma

- Assist our passengers in planning trips by having a wide knowledge of Amtrak network, including amenities onboard trains, long distance routes and fares- Provide timely and reliable assistance for all passengers by assisting with baggage, wheelchairs, etc. in a personalized manner from trainside to station and vice versa- Coordinate with train conductors, supervisors and dispatchers along with others to minimize service disruptions for our passengers and work to resolve any service… Show more - Assist our passengers in planning trips by having a wide knowledge of Amtrak network, including amenities onboard trains, long distance routes and fares- Provide timely and reliable assistance for all passengers by assisting with baggage, wheelchairs, etc. in a personalized manner from trainside to station and vice versa- Coordinate with train conductors, supervisors and dispatchers along with others to minimize service disruptions for our passengers and work to resolve any service issues that occur in a prompt manner Show less

Enfield, Ct

• Acted as Guest Service Team Leader when on duty, delegating tasks, supporting and encouraging team members to drive metrics, promoting positive guest experiences through resolving issues in a timely manner• Named Learning Mentor in October 2013, responsible for training and evaluating new team members based on expectations and best practices• Coordinated support and maintenance for cash registers, self-checkouts, card readers and other technology on an as needed basis• Oversaw… Show more • Acted as Guest Service Team Leader when on duty, delegating tasks, supporting and encouraging team members to drive metrics, promoting positive guest experiences through resolving issues in a timely manner• Named Learning Mentor in October 2013, responsible for training and evaluating new team members based on expectations and best practices• Coordinated support and maintenance for cash registers, self-checkouts, card readers and other technology on an as needed basis• Oversaw secure cash and material handling from twenty registers, four self-checkouts and Guest Service desk in opening and closing procedures Show less

Westfield, Ma

• Oversee registration of Computer and Information Science students into DreamSpark/Microsoft Imagine system• Provide troubleshooting and support options to users as necessary

Westfield, Ma

• Maintain equipment in computer lab, including multiple printers and computers• Evaluate, coach and assist student interns to foster growth in technical and interpersonal skills• Provide basic help and troubleshooting to end users in a fast, reliable and friendly method• Partner with Information Technology Services, Xerox and Computer & Information Science Department to resolve equipment errors in a timely fashion

Bachelor Of Science (Bs), Computer Information Systems; Minor In Business Managaement, 3.45 Cumulative Gpa

High School Degree, 3.71 Gpa