It Senior Support Analyst
CurrentUnder the supervision of the Director of IT Support Services, maintains the Medical technology equipment including desktops, laptops, printers, tablets, etc.. Primarily responsible for providing high level technology systems and support services to staff.Create and maintain the Companies desktop images, administer Active Directory, centrally deploy applications and maintain system and application patches for thousands of PCs at a time, configure systems, install vendor and third-party software, integrate machines into existing Active Directory network environment, configure home machines, laptops and peripheral devices for remote network connectivity, troubleshoot various end-user technical problems, and provide advanced desktop security support. Work with network engineers to ensure unique needs of end-users are addressed and to enhance technology services for them. Exercise good judgment when evaluating and prioritizing user requests.Responsible for following up with end-users, tracking unresolved issues, and reporting significant service issues to IT Managers. Assist with the creation and maintenance of user documentation, internal technical knowledge base, and asset management databases of all IT software and hardware resources. Provide user training on various software applications and various hardware devices.
