Thomas M. Email & Phone Number

Karnataka, India

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Managing service operations for Azure Operations and data lake Operations using ADF

Bengaluru Area, India

-Vendor Management-Contracts & Negotiations -Procurement strategy-Invoicing support-Escalation Management

Major Responsibilities as IT Delivery Manager for global SAP applications in Supply Chain Management, with a large end user base.• Supplier Management:• Service Delivery Management• Stakeholder Management • Finance / Budget Management • Drive Critical KPI’s• Knowledge Management within & between suppliers & End users• Co-ordinate IT requirements within Projects• Access Management

Details of Job Description:• Perform as Point of Contact (POC) for the incident• Ensure that management is informed of critical incidents and that standards are utilized for all shifts for escalation and operational processes.• Interface with relevant resolver groups to ensure accurate troubleshooting and completion, review and approval of all event analysis documentation.• Respond to incidents reported by helpdesk, monitoring teams and users in accordance with the standard… Show more Details of Job Description:• Perform as Point of Contact (POC) for the incident• Ensure that management is informed of critical incidents and that standards are utilized for all shifts for escalation and operational processes.• Interface with relevant resolver groups to ensure accurate troubleshooting and completion, review and approval of all event analysis documentation.• Respond to incidents reported by helpdesk, monitoring teams and users in accordance with the standard operating protocols, and respond at own discretion• Drive the critical incident calls and be responsible for impact assessment, giving direction and also make decisions on escalations both internal as well as external vendors.• Gather and record information on all relevant events and timing of critical incidents and send regular updates to all relevant stakeholders• Follow up with completion of RCA as well as interface with other Service management teams(Problem, Change, Release) for review and also seek information that help in resolution of the incidentsNotable achievements include:• Member of Core team involved in creation of Critical Incident Management process• Member of 3 member implementation team that introduced the process to the client. Show less

Specific responsibilities include: • Acting as the point of escalation for day-to-day IBM Change Management process issues for 44 delivery teams • Conducting IBM change meeting(s), where meeting participants are notified that changes are scheduled, approved, rejected, etc.• Review expedited and emergency changes to ensure that there is proper justification and an immediate business need• Assist in the resolution of IBM change assignment issues, as required.• Conduct… Show more Specific responsibilities include: • Acting as the point of escalation for day-to-day IBM Change Management process issues for 44 delivery teams • Conducting IBM change meeting(s), where meeting participants are notified that changes are scheduled, approved, rejected, etc.• Review expedited and emergency changes to ensure that there is proper justification and an immediate business need• Assist in the resolution of IBM change assignment issues, as required.• Conduct technical and business risk and impact assessment of Critical , High and Medium impact changes in the IT environment• Drive discipline and rigor to ensure systems, infrastructure are delivered, maintained in repeatable manner and documented in the Configuration Management System (CMS)• Maintain an understanding of working practices around the group• Provide training, guidance and presentations as required, to explain the structure/function of Change Management.• Conduct a detailed evaluation of change records to ensure that it contains appropriate Test, Implementation, Post Validation and Back out plans.• Conduct meetings to assess failed changes and ensure that appropriate follow up tasks are assigned. • Monthly reporting for Quality and Compliance. • Participate in process updation and process improvements with senior management and SME’s and communicate changes to the delivery teams• Support Incident Management by attending Sev1 calls and outage review meetings on behalf of Change Management. Show less

Bengaluru Area, India

Windows Administrator

B.E, Computer Technology/Computer Systems Technology

Education record